Microsoft Operations Manager
(MOM) for Small Businesses in the Arizona, Southern Nevada
and Southern California
For small businesses in the Arizona, Southern Nevada, Southern
California and Colorado Area, DCI's Microsoft-certified support
team offers computer help and IT consulting services for Microsoft
Operations Manager (MOM) and for the growing family of Application
Management Packs that extend the power of MOM to a broad range
of business-critical services. DCI can help you benefit from
MOM by providing needs assessment, installation, configuration,
customization, on-site and remote technical
support and troubleshooting, Help
Desk support, security, and outsourcing.
What Is Microsoft Operations
Manager (MOM)?
Microsoft Operations Manager (MOM) is a next-generation network
management software platform that monitors the availability,
performance and security of your information system by proactively
identifying problems and trends occurring on servers across
your entire network.
MOM operates by automatically scanning event logs from critical
servers, then filtering, consolidating and analyzing these
system events based on an extensive built-in knowledge base.
When MOM detects a problem or potentially dangerous trend,
it can execute special remedial scripts or generate alarms
to notify appropriate service personnel. For example, MOM
could automatically isolate an infected server to prevent
the spread of a detected virus. MOM also produces trend reports
so you can track the health of your information network and
make sure that problem alerts have been satisfactorily resolved.
A key to MOM's power is its incorporation of standards-based
Management Packs for specific application and infrastructure
servers. Available from Microsoft as well as from a growing
number of third-party vendors, Management Packs contain pre-built
processing rules that can react to events, thresholds and
alerts monitored by MOM. Management Packs can also give IT
staff expert advice on how to handle specific problems by
automatically extracting relevant articles from the Microsoft
Knowledge Base.
The basic MOM configuration includes Management
Pack modules for:
- Windows Server 2003 and Windows Server 2000
- Active Directory
- Dynamic Host Control Protocol (DHCP)
- Microsoft Message Queuing
- Domain Name Service
- Internet Information Services (IIS)
- Microsoft Operations Manager 2005
- Microsoft Systems Management Server 2.0
- File Replication services (FRS)
- Windows Internet Name Services (WINS)
- Routing and Remote Access
- Microsoft Distributed Transaction Coordinator (MSDTC)
- Terminal Services
- Microsoft Transaction Server (MTS)
- Windows NT 4.0 system log
Additional Management Pack modules available from
Microsoft include:
- Exchange Server 2003, Exchange 2000 Server and Exchange
5.5
- Site Server 3.0
- SNA Server 4.0
- SQL Server 2000 and SQL Server 7.0
- Commerce Server 2000
- ISA Server 2004
- Application Center 2000
- Host Integration Server 2000
- Proxy Server 2.0
- Microsoft .NET Framework
- Network Load Balancing and Cluster Services
Third-party Management Packs cover a growing range of servers
and applications including Lotus Domino Servers, Oracle, and
Sun Microsystems Solaris. NetIQ offers a Security Managament
Pack that allows MOM to monitor antivirus programs.
Management Packs are standardized so that advanced network
administrators can customize and extend them to match the
special needs of specific IT environments.
Benefits of MOM
MOM increases the availability of business-critical applications
by proactively identifying and helping to resolve problems
before they can bring down a server. For an example of how
this MOM has saved money for a Arizona, Southern Nevada, Southern
California and Colorado Area small business, read the
MOM Case Study.
MOM can optimize network performance by checking predefined
performance thresholds and usage patterns on key servers,
allowing network managers to be more proactive in adding performance-related
resources and to eliminate problem areas before they cause
serious network bottlenecks.
MOM reduces IT staffing costs by simplifying the tasks of
network management. Because MOM can intelligently filter and
consolidate massive amounts of data collected from many servers,
fewer network managers are needed to oversee IT operations.
In addition, MOM's ability to act automatically in response
to alerts makes it possible to create rules-based scripts
that can take complex corrective actions which would otherwise
require the manual intervention of technical personnel.
By automatically generating alerts and distributing them
via email or wireless pagers to predetermined support staff,
MOM makes it easier for IT organizations to meet service level
agreements. MOM's Knowledge Base helps resolve problems faster,
and MOM's reports ensure that job tickets don't fall through
the cracks. Automatic 24x7 monitoring and alert generation
also allows companies to their allocate IT staff more efficiently
so that more productive work can be accomplished without compromising
network support.
In general, MOM gives small businesses the benefits of full-time
network monitoring plus expertise in problem resolution without
having to pay for a large, full-time IT staff.
How DCI Can Help You Benefit
from MOM
Setting up Microsoft Operations Manager's powerful monitoring
software can be a challenge. With over four years of experience
with the NetIQ technology upon which MOM is based, DCI's IT
consulting experts can help you select appropriate MOM components,
deploy and configure MOM, and create custom rules, scripts,
reports and alerts for your enterprise. DCI can also document
MOM's server monitoring policies and procedures.
You can outsource problem response
to DCI's Microsoft-certified support team. With years of network
management experience, these IT experts can also act efficiently
on the information generated by MOM to keep mission-critical
systems running smoothly. By analyzing trend reports and responding
efficiently to alerts, DCI can resolve emerging problems before
they cause downtime or fix critical problems as soon as they
occur. In most cases, DCI can solve problems remotely, saving
time and money. For severe problems requiring onsite service,
DCI can quickly dispatch a field engineer to the location
of any small business in the Arizona, Southern Nevada, Southern
California and Colorado Area.
DCI's depth of expertise makes it possible, when necessary,
to escalate problems to some of the Arizona, Southern Nevada,
Southern California and Colorado Area's most skilled IT experts.
To learn more about Microsoft Operations Manager and how
DCI can help your small business achieve enterprise-class
network management by deploying this exciting new technology,
select one of these topics:
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