Microsoft Operations Manager
Outsourcing for Small Businesses in the Arizona, Southern
Nevada and Southern California
Affordable IT management, support and Help Desk services
for businesses in Arizona, Southern Nevada and Southern California
with 50-250 network users
Mid-size businesses with 50-250 network users can usually
benefit from an IT support strategy based on co-sourcing,
i.e., relying on internal support staff for day-to-day IT
management and support issues and depending on outside consultants
to provide high-level expertise on an as-needed basis. Arizona,
Southern Nevada and Southern California small to mid-size
businesses can now enjoy all the benefits of Microsoft Operations
Manager (MOM) — including maximum network availability,
performance and security — and also have guaranteed
access to DCI’s Microsoft and Cisco certified support
experts. With DCI's affordably priced IT support packages,
mid-size businesses can choose a basic MOM-based co-sourcing
package with monitoring, reporting, Help Desk and on-site
service or a comprehensive 24x7 solution.
Microsoft’s MOM software automatically scans event
logs and performance counters from key servers, then filters
and analyzes this information based on an extensive built-in
support database. When MOM detects a problem, it executes
special corrective scripts or generates alarms to notify pre-assigned
service personnel. MOM also produces trend reports so you
can track the health of your information network. DCI’s
expertise with MOM technology and experience with network
support makes it possible to offer IT outsourcing packages
that are both affordable and effective.
DCI offers Arizona, Southern Nevada, Southern California
and Colorado Area small businesses two basic outsourcing service
packages built on Microsoft Operations Manager (MOM):
- Managed Network Monitoring Package
- Comprehensive Network Monitoring Package
To download a single-page printable datasheet describing
DCI's two outsourcing service packages for mid-size businesses,
click:
Network Monitoring Packages 69 Kb PDF file).
Managed Network Monitoring
Package
If your business has a small internal IT staff, this co-sourcing
package is an economical way to maximize network availability,
performance and security.
Key features of DCI's Basic Co-sourcing Support
Package include:
- DCI performs a needs assessment and configures MOM
- DCI sets up a remote MOM server to monitor your network
- Support provided during standard business hours
- DCI's Help Desk Call Center support, coordinated with
MOM
- MOM alerts are sent to the DCI Help Desk and to primary
and secondary DCI
- computer consultants and copied to your designated IT
personnel
- DCI's Help Desk establishes tickets for all events and
oversees the resolution of problems
- DCI's Help Desk escalates resources as needed
- Your IT staff is copied on all status information
- DCI remotely monitors, diagnoses, and/or fixes problems
- On-site service escalation if problem can’t be resolved
remotely
- Contracted Service Level Agreements
- All tickets are closed out with defined resolution
- DCI performs regular service maintenance including application
of service packs and security updates
- Hardware must be under manufacturer's on-site warranty
service
- DCI recommends that you base your IT network on Windows
Server 2003 or Windows 2000 Server to optimize system reliability
and security
Typical Service Level Agreements are:
- 1 hour to Help Desk contact
- 2 hours to start of troubleshooting by a DCI engineer,
either remotely or via phone
- 4 hours for or on-site service when service call is received
before 1PM, otherwise next business morning
Comprehensive Network Monitoring
Package
For small businesses who need enterprise-class support but cannot
justify the cost of staffing, equipping and managing a full
in-house IT organization, DCI's 24x7 support package gives mission-critical
applications round-the-clock uptime and security at reasonable
prices and low risk.
Key features of DCI's Comprehensive Network Monitoring
Package include:
- All the features of the Managed Network Monitoring Package
including Server Management, Reporting, Help Desk and On-site
Support
- Designed for mission critical eCommerce, international
connectivity, or other high-uptime environments.
- Support on 24x7 basis
- Your IT network must have a minimum level of fault tolerant
configuration. DCI can help you bring your system up to
fault tolerant configuration before 24x7 support services
begin.
- Contracted Service Level Agreements with designated after-hours
service commitments
- DCI's support staff will be equipped to fix problems on-site
or remotely without the involvement of your IT staff
Pricing
Prices for DCI's Remote Monitoring outsourcing programs are
based on the number of servers being monitored and the service
level required by your small business.
To learn more about Microsoft Operations Manager and how
DCI can help your small business achieve enterprise-class
network management by deploying this exciting new technology,
select one of these topics:
For more information about DCI's Network Support Packages,
call (866)666-7731 or send email to information@dcicorporation.com.
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