Even if your business has a small IT staff and technology budget, your information network can still have the same high availability and performance that once required a large internal support organizations. Decision Consultants' 24x7 Network Support Services combine the services of some of Arizona’s, Southern Nevada’s, Southern California’s and Colorado’s most experienced Microsoft-certified support professionals, the latest network management software and cost-effective service programs to keep your IT network up and running. Decision Consultants' 24x7 Network Management Services include:
Proactive, automated network monitoring
Timely, expert response to problems
Cost-effective support escalation when required
Remote Network Support to cut costs and resolve problems quickly
Help Desk Call Center for expert phone support
The heart of Decision Consultants' 24x7 Network Management Services is Microsoft Operations Manager (MOM), state-of-the-art software that proactively monitors key network servers to identify potential problems before they cause downtime. MOM automatically scans event logs from critical servers, then filters and analyzes these system events based on an extensive support database.
When MOM detects a problem, it executes special corrective scripts or generates alarms to notify appropriate service personnel. MOM also produces trend reports so you can track the health of your information network. Decision Consultants' experts can help configure MOM to match your IT environment and business needs, create custom rules and scripts, analyze MOM reports, and respond efficiently to MOM alerts via remote support service.
For severe problems requiring onsite service, Decision Consultants can dispatch a Microsoft-certified field engineer to your location.