DCI's Application Experts Team

Microsoft CRM Consulting: Customer Service and Sales Automation

DCI's Microsoft and Cisco certified consultants offer clients in the Arizona, Southern Nevada, Southern California and Colorado Area, the California Central Valley, the Monterey Peninsula and throughout Arizona, Southern Nevada and Southern California a broad range of knowledge covering the basic information technology requirements common to small business networks. DCI's core services include system integration, Microsoft Exchange consulting, network security support and Help Desk outsourcing services. DCI's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, DCI can tailor fast, affordable and comprehensive IT solutions that fit the unique needs of your business.

Microsoft Business Solutions CRM
Microsoft Dynamics Customer Relationship Management (CRM) helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and deliver consistent, efficient customer service. Sales and customer service features include:

• Leads and opportunity management
• A complete view of customer history
• Automated incident management
• A searchable knowledgebase

Microsoft CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET technologies, Microsoft CRM is easy to deploy, customize, and use, can be accessed from Microsoft Outlook and the Web, integrates with other business applications, and scales as your business grows.

Powered by Microsoft .NET technology, Microsoft CRM is driven by customer and financial data. Businesses with existing information systems can take full advantage of Microsoft CRM by leveraging the data stored in both front-end and back-end systems so that it is accessible to Microsoft CRM.

Microsoft Dynamics 4.0
The new Microsoft CRM 3.0 offers tighter integration with Microsoft Office Outlook, the most used application in the Office suite. Tighter Outlook integration means less application-switching, faster adoption by users, and higher productivity for every customer-facing employee in your organization. Users can look up customer information, send and manage e-mail, set up appointments, and capture customer discussions, all without ever leaving Outlook. Other enhancements introduced in Microsoft CRM 3.0 include:

• New marketing automation module: Create sales and marketing campaigns fast
• New service scheduling module: Helps your staff sell more while improving customer service
• Automated incident management
• Easier customization: Tailors to your company's needs quickly
• Improved reporting: Drill into the details fast

How DCI Can Help You with Microsoft CRM
DCI can set up the optimal server and communications infrastructure, including remote and wireless connectivity, to support Microsoft CRM, and DCI's Application Experts Team can provide your Arizona, Southern Nevada, Southern California and Colorado Area, Arizona, Southern Nevada and Southern California company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer service databases. DCI can provide experts in other sales automation technologies to keep your business competitive.

For more information about DCI's Network Support Packages, call (866)237-2176 or send email to information@dcicorporation.com.