Facts about DCI's Aurora Certified Consultants

Computer Consulting Experts Support Services and Expertise

DCI's Computer Consulting and Support Services at a Glance
DCI's computer consulting and support services are geared towards small businesses who need fast and affordable solutions for network availability, security, performance, or manageability. This brief list of services and technical expertise will give you a sense of how DCI can help increase the business value of your information network.

• ERP and MRP applications supported by DCI include Microsoft Business Solutions-Axapta, Microsoft Business Solutions–Navision Business Software, Microsoft Business Solutions–Great Plains Retail Management System, and Microsoft Business Solutions-Dynamics SL., Macola Financials by Exact Software, MAS 90 Financials by Sage Software (Best Software), and QuickBooks by Intuit.

• DCI supports ERP and MRP solutions through application experts who can support Microsoft Business Solutions, applications from other manufacturers, and legacy applications that provide accounting, ERP, MRP, project accounting, supply chain management, plus management systems for HR, marketing, retail, and distribution.

• Load balancing of multiple servers improves performance and provides redundancy by working around downed servers in a load-balanced farm. DCI's load balancing consulting services cover a wide range of load balancing technologies including server balancing, application balancing, and LAN/WAN infrastructure routing.

• DCI’s team of Microsoft and Cisco-certified consultants average more than 10 years of real-world network industry experience, in the trenches, of network support, performing a broad variety of technical tasks for a diverse range of customers. Each consultant brings a set of individual best practices from this lengthy industry experience, and these are further improved by the company-wide best practices training that DCI instills in its team. For larger projects, DCI consultants utilize the Microsoft Solutions Framework (MSF) model for task structure which breaks projects down into discrete and manageable phases that reduce the potential of a project getting out of control.

• DCI's 24x7 Network Management Services include Proactive, advanced network monitoring, Timely, expert resolution to outages, affordable support escalation when required, Remote network support to cut costs and fix issues quickly, Help Desk Call Center for expert phone support, and specially priced IT support outsourcing packages for small businesses.

• DCI's security professionals have extensive field experience deploying and supporting Firewall/VPN technologies from multiple vendors and can help you create a smart security solution and then deploy, manage and support it. In addition, DCI's CISSP certified consultants and CISM certified consultants can instruct you about how to architect security into your business processes.

• DCI has created Information Technology Outsourcing datasheets for 3 support packages created for small and medium sized organizations. DCI’s Small Business Information Technology Outsourcing Package offers cost effective IT management, system consulting, technical support and Help Desk services for Arizona, Southern Nevada and Southern California organizations with 10-50 network users. DCI's Network Monitoring Packages offer continuous server monitoring and technical support for Arizona, Southern Nevada and Southern California businesses with 50-250 networked users. To view a printable PDF copy of this document and find out how IT outsourcing can save you money and accelerate productivity, click:
  Network Management Packages Datasheet (69 Kb PDF file).

• DCI's Experts Team provides in-depth help in specific application areas, allowing you to craft fast, cost effective and complete network solutions that fit the unique needs of your company. DCI's application developers can help you customize Microsoft's major eCommerce-capable packages including Microsoft Business Solutions-Microsoft Dynamics AX, Microsoft Business Solutions–Microsoft Dynamics NAV, Microsoft Business Solutions–Great Plains RMS, Microsoft Business Solutions–Small Business Financials, and Microsoft Business Solutions-Solomon.

• DCI's Linux/UNIX developer outsourcing services provides your Linux specialists access to highly-skilled IT experts to construct and manage your IT network without the cost and distraction of managing a large in-house network admin and support staff. DCI's information technology outsourcing allows Linux developers to concentrate their technical skills on important business projects while still enjoying the benefits of high-quality IT support. DCI has published a Business IT Outsourcing Whitepaper that details how outsourcing can save you money and increase productivity.

• DCI has created a "IT Outsourcing Whitepaper" that summarizes the benefits a business can derive from outsourcing network consulting and other information technology services.

• DCI's expertise with wireless connectivity — which include RIM Blackberry, 802.11 family WiFi — gives your organization access to a knowledgeable support team, in order to create an environment for seamless access, mobile applications, and ad hoc networking.

• DCI has extensive experience both providing support for MOM 2005 and using this advanced server monitoring software. DCI offers Arizona, Southern Nevada, Southern California and Colorado Area organizations two basic outsourcing service packages built on-top Microsoft Operations Manager (MOM): Managed Network Monitoring Package and 24x7 Server Monitoring Solution.

• If you have a heterogeneous IT environment that supports Linux and Microsoft-based servers and workstations, DCI can improve system security by providing a CISSP/CISA-certified expert to help your entire enterprise in a broad range of security disciplines that include security management practices, security architecture and models, user access control systems and methodology, and business continuity planning.