Facts about DCI's Boulder Certified Consultants

Computer Consulting Experts Support Services and Expertise

DCI's Computer Consulting and Support Services at a Glance
DCI's computer consulting and support services are geared towards small businesses who need fast and affordable solutions for network availability, security, performance, or manageability. This brief list of services and technical expertise will give you a sense of how DCI can help increase the business value of your information network.

• License-free wireless building-to-building links offer a quick and affordable way to establish secure, high performance data communications between offices. This can eliminate the fees of an extra private line, provide an emergency fault tolerant communication link, or perform as an inexpensive data backhaul. By reducing installation expenses and eliminating recurring fees associated with standard T1, E1 or DS-3 lines, wireless bridges can often pay for themselves within a short period.

• Microsoft Operations Manager (MOM) improves the availability of business-critical applications by proactively identifying and helping to resolve issues before they can impact a server. MOM 2005 can optimize system performance by checking predefined performance thresholds and usage patterns on key servers, allowing network staff to be more proactive in adding performance-hungry resources and to remove problem areas before they cause unanticipated network bottlenecks. However, installing Microsoft MOM to take complete advantage of this feature-rich monitoring software can be a challenge. With over five years of prior experience with the NetIQ technology upon which MOM is based, DCI's network consultants can help you chose appropriate MOM architecture, install and configure MOM, and create customized rules, scripts, reports and alerts for your organization. DCI can also help document Microsoft Operation Manager’s server monitoring policies and procedures.

• DCI can help you install Microsoft Windows Services for UNIX to achieve co-existence between Windows and Linux networks. SFU provides interoperability between Microsoft Windows Server and various versions of UNIX based operating systems including Solaris 8 and 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows server folders over NFS and improved authentication in Windows Server 2003 Active Directory environments. SFU's Interix subsystem includes a large set of UNIX tools and shells, support for a single rooted file system, and a application development toolkit for porting software.

• DCI's disaster recovery expert consultants can help you create recovery plans, design a fault-tolerant IT infrastructure, and conduct realistic failure exercises.

• Managed System Monitoring is a type of co-sourcing that allows your internal IT staff to benefit from the server monitoring services of an outside organization. If your organization has a small internal technical staff, DCI's Managed Network Monitoring co-sourcing package is an inexpensive way to maximize network uptime, performance and security. For customers who utilize DCI's Managed Network Monitoring Package DCI performs a needs assessment and deploys Microsoft Operations Manager (MOM), sets up MOM server infrastructure to monitor your network, provides Help Desk Call Center support coordinated with MOM, remotely monitors, diagnoses, and/or resolves issues, and performs regular service maintenance including installation of service packs and security patches.

• DCI's security support services include complete security audits, business continuity, anti-virus defense and deletion, anti-spam filtering, firewall technology, Internet provider relationships, data protection strategy definition, and building the infrastructure for secure commerce.

• DCI’s staff of Microsoft and Cisco-certified consultants average more than 10 years of hands on network industry experience, in the trenches, of network support, performing a broad variety of technical projects for a broad array of customers. Each consultant brings a set of individual best practices from this lengthy industry experience, and these are further honed by the company-wide best practices education that DCI instills in its consulting group. For major projects, DCI consultants take advantage of the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into individual and manageable phases that eliminate the potential of a project getting out of control.

• DCI's 24 x 7 System Management Services include Proactive, automated network monitoring, Timely, expert resolution to problems, affordable support escalation when required, On-Site network support to cut costs and fix problems quickly, Helpdesk Support Services for expert phone support, and budget priced IT support outsourcing packages for businesses.

• DCI can help you set up a secure, robust e-commerce environment and can help you develop web sites that are closely integrated with sales and inventory software to lower the expense and increase the reliability of on-line B2B, business-to-consumer, or buy-side to sell-side commerce. DCI can help you design custom web applications using powerful development tools and or tailor off-the-shelf applications so that they accommodate your special business requirements.

• The historical service documentation created for your organization by DCI help you avoid becoming dependent on an individual consultant. DCI's detailed reports of support services makes it possible for one DCI expert to take up where another left off while reducing time spent getting up to speed on your network environment. Detailed service documentation also provide your in-house technical staff with greater understanding of important technical issues surrounding your system and offer insight into how to anticipate and fix problems in the future. In this way, DCI's service reports are an important philosophy of DCI's policy of knowledge transfer. Another benefit of DCI's service documentation system is that your business can more easily build up an internal IT support organization if and when it becomes economical to do so, or you can move to another support organization if you become dissatisfied with DCI's service.

• DCI offers an assortment of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager, an advanced network monitoring software platform that monitors the availability, performance and security of your IT system and identifies issues before they can disrupt your network.

• Web custom software development services available through DCI's Experts Team include web design and development, web site project management, Microsoft ASP and .NET programming, graphical content design, and one-on-one training in Microsoft FrontPage. DCI can also provide consultants who can you design and setup custom web commerce applications.