Law, Investigation and Ethics
How can DCI help my company reduce spam?
DCI has partnered with Postini to offer small companies
email security with E-Mail Guard, a service that eliminates
spam and email-borne viruses before they are able to pass
through your network firewall.
What pricing structure does DCI use for support services?
DCI's simple per-hour engagement model demands no complicated
contracts, minimum fees or hidden charges. Many service
organizations require minimum billing or other additional
fees that increase support costs. For off-site service from
DCI, you pay only for the actual hours devoted to working
on your support issue. If it only requires fifteen minutes
to fix your problem, then you are billed only for fifteen
minutes. For scheduled on-site maintenance service requested
more than 24 hours in advance, you pay only for the time
when our expert is actually on-site solving your network.
No extra on location surcharges or travel expenses. Just
our competitive per-hour billing rate. For emergency same-day
on-site support visits, you may have to pay for our engineer's
travel time, but never a higher emergency billing rate.
Because DCI has a large team of expert service professionals
situated throughout the entire Arizona, Southern Nevada, Southern California and Colorado Area service
territory, an available consultant is usually nearby to
assist.
How does DCI document the support services provided to my business?
DCI's highly evolved network service reporting system provides
detailed documentation for all billed consulting. Every
DCI consultant has complete access to all the records of
IT support delivered by any staff member to every client.
This record of problems and fixes, as well as false alarms
and missteps, is filed as an easily available and searchable
in-house database that allows DCI's IT consultants to share
their knowledge company-wide so that the net effectiveness
of DCI's support increases over time.
Does DCI support ERP and MRP applications?
DCI offers help with ERP and MRP software by providing application
consulting professionals who can support Microsoft Dynamics
products, applications from other vendors, and legacy software
that provide accounting, Enterprise Resource Planning, Manufacturing
Resource Planning, project accounting, supply chain management,
plus management systems for Human Resource Planning, sales
and marketing, retail, and distribution.
Can DCI help me with Microsoft Customer Relations Management (CRM) software?
DCI offers extensive Microsoft Business Solutions Customer
Relationship Management (CRM) support and uses this powerful
productivity solution as a core line-of-business tool. Microsoft
CRM helps mid-size organizations develop profitable customer
relationships by providing integrated Sales and Customer
Service modules that enable users to share data to help
increase sales results and deliver consistent, timely customer
service.
How can I find out more about the cost benefits of IT Outsourcing for small businesses?
DCI has created an IT outsourcing white paper that summarizes
the advantages a small organization can derive by outsourcing
network support and other computer services.
Can DCI help integrate UNIX and Windows environments?
DCI can show you how to configure Microsoft Windows Services
for UNIX (SFU) to provide coexistence between Windows and
UNIX environments. SFU provides interoperability between
Microsoft Windows Server and various types of UNIX including
Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux
8.0. Windows Services for UNIX permits you to share Windows
folders over NFS and the latest authentication in native
Microsoft Windows Server Active Directory environments.
SFU's Interix component includes a comprehensive library
of UNIX utilities and shells, support for a single rooted
file system, and a software development kit for migrating
applications.
What consulting services are available from DCI for Firewall and VPN security?
DCI's security professionals have substantial field experience
integrating and supporting Firewall/VPN products from diverse
vendors and can show you how to create a smart security
solution and then implement, administer and support it.
In addition, DCI's CISSP certified consultants and CISM
certified consulting experts can advise you how to build
security into your business processes.
What services from DCI can help my company take full advantage of an external Data Center?
DCI's Data Center service experts know how to
enhance your network's availability and performance by helping
you choose a Data Center that matches the unique needs of
your business, which may include geographic proximity, size,
connectivity, affordability, and special features and services.
More Questions and Answers
If your small business is in Chandler County and you need computer help, IT outsourcing, or
computer consulting services from a DCI technician or IT
consultant:
