Enterprise Services Project Methodology

Transparent Extension of IT Services

In conducting IT projects for enterprise customers, DCI uses a phased approach based on defined milestones in order to meet budgetary, scheduling and engineering goals while minimizing business disruption. DCI's methodology utilizes industry project management standards based on the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, pilots, design tuning, and expert implementation. All phases are documented to provide a detailed description of technical services delivered and to assist in ongoing system maintenance.
This figure illustrates the Microsoft Solutions Framework Process Model Phases and Milestones:

Highlights of DCI's methodology for enterprise IT projects are:

The Envisioning Phase: Requirements Definition
The envisioning phase focuses on achieving a shared understanding of a project's goals. DCI works with enterprise clients to develop a clear vision of a project's technical and business objectives, and DCI will help define how an IT project will deliver business value. This phase establishes the project's structure, develops pilot plans and testing strategies, and addresses deployment implications, operations management and supportability, and operational acceptance criteria.

The Planning Phase: Design and Architecture Proposals
During the planning phase most of the planning for an enterprise IT project is completed. DCI helps create the functional specification, the master project plan including milestones, and the risk management plan. DCI also analyzes documentation and training requirements and finalizes work plans, cost estimates, and schedules for the various deliverables. Because major projects are iterative and require flexibility, DCI follows a formal change control process that allows projects to evolve successfully while staying within budgetary guidelines.

The Developing Phase: Pilots
In the developing phase, DCI's extensive experience setting up pilot systems makes it possible to reduce engineering risk and business disruption by thoroughly testing new infrastructure prior to deployment. DCI has world-class skill in setting up proof-of-concept tests for enetrprise deployments of key Microsoft technologies such as Active Directory, Exchange 2000 Server and Exchange Server 2003, Systems Management Server and SQL Server.

The Stabilizing Phase: Design Tuning
The stabilizing phase is an iterative process that involves tweaking IT infrastructure based on the results of pilot testing and feedback from the clients and users. Testing during this phase emphasizes functionality, performance and stability under realistic environmental conditions. DCI's experience with this process can help eliminate business disruption when the project leaves the testing phase and becomes integrated into the production environment.

The Deploying Phase: Implementation
During the deploying phase, DCI deploys the core technology and site components, stabilizes the deployment, transitions the project to operations and support, and obtains final customer approval of the project. After the deployment, DCI conducts a project review and a customer satisfaction survey.
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