More Questions and Answers
How do DCI's consultants implement knowledge transfer to my in-house IT staff?
DCI's knowledge transfer services include customized training
designed for clients who need to expand their understanding
of critical office productivity applications and network infrastructure.
Learn more about DCI's Word seminars, Microsoft Excel classes
and programming help, MS Project training, and Apple Mac consulting.
DCI also provides detailed documentation for all services
performed. These in-depth service reports offer your in-house
IT staff a concise and useful chronicle of important technical
issues surrounding your IT system and can provide insight
on how to anticipate and fix problems to come.
Does DCI offer special IT outsourcing packages for mid-sized businesses?
DCI offers Bay Area mid-sized organizations two basic outsourcing service packages
built around Microsoft Operations Manager (MOM):
- Managed Network Monitoring Package
- Comprehensive Network Monitoring Package
Does DCI have
a defined methodology for best practices in solving IT problems?
DCI’s staff of Microsoft and Cisco-certified engineers average
more than ten years of IT industry experience, in the trenches
of business network support, performing a multitude of technical
projects for a broad spectrum of clients. Each DCI IT professional
brings a set of personal best practices from this extensive
industry experience, and these are further improved by the
company-wide best practices education that DCI instills
in its engineering staff. For larger projects, DCI consultants
utilize the Microsoft Solutions Framework (MSF) model for
service delivery which divides projects into well defined
and manageable phases that decrease the chances of a project
getting out of control.
What are the advantages to my business of DCI's network monitoring outsourcing?
Microsoft Operations Manager (MOM) increases the availability
of business-critical applications by proactively identifying
and helping to fix problems before they are able to crash
a server. Microsoft Operations Manager can improve network
performance by examining selected performance thresholds
and use profiles on key servers, enabling IT support staff
to be more efficient in integrating performance-related
resources and to eradicate problem areas before they cause
severe system traffic jams. However, setting up Microsoft
Operations Manager to take complete advantage of this complex
monitoring tool can be difficult. With more five years of
background with the NetIQ technology upon which MOM is based,
DCI's consulting staff can help you select appropriate MOM
features, deploy and configure MOM, and generate specialized
rules, scripts, reports and alerts for your enterprise.
DCI can also record MOM's network monitoring policies and
procedures for your IT staff.
Can DCI help my business customize applications based on Microsoft Great Plains software?
The open design of Great Plains makes it affordable to design
specialized Great Plains applications that provide all of
the basic capability of proven Great Plains applications
but also handle the particular needs of your business. With
use of the Modifier with Microsoft Visual Basic for Applications,
developers can work with the most widely used programming
environment in the IT world to adapt Microsoft Dynamics
GP data views, supplement or modify business logic, customize
forms and reports, or extend integration with Microsoft
Office programs. DCI's experience with Microsoft .NET programming,
Microsoft SQL Server Consulting, and programming background
with VBasic, XML and other developer tools make it possible
to create custom mission-critical applications and eCommerce
solutions that integrate transparently with Microsoft Dynamics
GP.
How can DCI help us fortify Apple Mac network security?
DCI's CISSP and CISM certified security professionals can
show you how to secure your Apple Macintosh environment
by offering security services such as performing comprehensive
security audits, recovery from virus and worm attacks, setting
up firewalls, designing safe remote and wireless connectivity,
installing monitoring software for protection against virus
and worm attacks, unwanted spam, and directory harvest attacks,
and designing a comprehensive security plan that makes sense
for your organization and network environment.
What Microsoft eCommerce applications can DCI help customize?
DCI's Experts Team offers in-depth consulting know-how in
specific application areas, allowing you to tailor fast,
affordable and comprehensive IT solutions that meet the
unique needs of your company. DCI's software application
developers can help you customize Microsoft's major eCommerce-capable
applications including:
Microsoft Business Solutions-Axapta Software
Microsoft Business Solutions–Navision
Microsoft Business Solutions–Great Plains Retail Management System
Microsoft Business Solutions-Dynamics
SL
What Types of
organizations can DCI help?
DCI specializes in providing network outsourcing and computer
support for small businesses plus branch office support
for nationwide or international enterprises. DCI's typical
small business customers have between 10 and 250 users at
a site and cannot justify the time and expense required
to manage a large staff of IT experts who can offer expert
Microsoft support, Cisco consulting, as well as in-depth
knowledge of other important networking technologies. For
large businesses, DCI can supplement internal IT staffs
by providing world-class experience in deploying key Microsoft
technologies. DCI's certified experts offer Active Directory
help, Exchange Server 2003 support, and CISSP Security Consulting.
For national or multi-national enterprises with branch offices
in Arizona, Southern Nevada and Southern California, DCI
can act as a seamless local extension of corporate IT management.
Very small organizations find it affordable to use DCI's
in-person or reote support services on an as-needed basis
for tasks such as server deployment, email migration, system
upgrades, site relocation, hardware troubleshooting, or
Help Desk Call Center support.
Does DCI offer
advanced training for Microsoft Word?
DCI offers Arizona, Southern Nevada and Southern California
small businesses a certified consultant with knowledge of
the new features of Word. A consultant from DCI's Experts
Team can provide on-site Word training to keep your business
up to speed with Word 2003.
Does DCI publish
datasheets on specific IT outsourcing packages?
DCI has produced IT Outsourcing datasheets for three support
offerings intended for small and medium sized organizations.
DCI’s Small Business IT Outsourcing Package offers
affordable IT management, network consulting, technical
support and Help Desk services for Arizona, Southern Nevada, Southern California and Colorado Area
businesses with 10-50 network users.
DCI's Network Monitoring Packages provide continuous
server monitoring and technical support for Arizona, Southern Nevada, Southern California and Colorado Area organizations with 50-250 computer users.
Can DCI help
maintain and improve my development environment for Linux
applications?
DCI's Linux developer network support services offer your
Linux engineers access to skilled IT professionals to (build,
design} and manage your business network without the cost
and distraction of maintaining a large internal administrative
and support staff. DCI's network support allows Linux developers
to focus their technical skill on core business tasks while
still enjoying the rewards of high-quality network support.
DCI has produced a Small Business IT Outsourcing White Paper
that summarizes how outsourcing can save you money and boost
productivity.
