Small Business IT Outsourcing Why Outsourcing Makes Business Sense

Does DCI support Great Plains business software?
DCI can provide a Microsoft Dynamics GP consulting expert to maintain and enhance your Greta Plains accounting system. DCI can also assist you to design and follow a seamless upgrade to Great Plains so that you preserve your data, strengthen your security, streamline your reporting and analytics, get full advantage of Microsoft Office integration, and minimize network downtime by crafting and following an efficient migration plan.

Can DCI help maintain and improve my development environment for Linux applications?
DCI's Linux developer network support services give your Linux developers access to skilled IT professionals to (build, design} and manage your IT network without the cost and hassle of keeping a large internal administrative and support staff. DCI's IT outsourcing allows Linux developers to focus their strategic skill on core business projects while still receiving the rewards of high-quality IT support. DCI has produced a Small Business IT Outsourcing White Paper that details how outsourcing can save you money and boost productivity.

Why does DCI recommend upgrading from Microsoft Exchange 2000 Server to Exchange Server 2003?
Microsoft Exchange Server 2003 features enhancements in capability over Exchange 2000 Server in important areas such as disaster recovery, performance, security, wireless connectivity, group computing and ease of administration. DCI can show you how to migrate from Exchange 2000 Server to Exchange Server 2003 transparently so that your business is not interrupted. Even for complicated multi-server or multi-location upgrades, DCI has the background to complete your migration quickly and affordably. DCI's Microsoft Exchange support, troubleshooting and consulting offerings include help with the integration of third-party enhancements that are most closely matched to your company goals.

Does DCI support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to providing a wide array of security DCI {offers small and medium size organizations expert} consulting for technologies from other major Firewall and VPN vendors including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

How can DCI help us fortify Apple Mac network security?
DCI's CISSP and CISM certified security professionals can help you secure your Mac environment through expert services which include providing extensive security assessments, recovery from virus and worm attacks, setting up firewalls, designing safe off-site and wireless connectivity, deploying monitoring tools for defense against virus and worm attacks, spam, and directory harvest attacks, and designing a comprehensive security strategy that makes sense for your company and IT environment.

How can DCI help my business get the most benefit out of Microsoft Operations Manager (MOM) software?
Installing Microsoft Operations Manager can be complex. With over five years of background with the NetIQ technology upon which MOM is built, DCI's IT consulting experts can help you choose the right MOM components, configure and integrate MOM, and write custom rules, scripts, reports and alerts for your organization. DCI can also write a description of Microsoft Operations Manager's server monitoring policies and procedures.

You can outsource MOM problem reaction to DCI's Microsoft-certified experts. With years of IT management experience, these service professionals can also respond quickly to the monitoring information produced by MOM to keep mission-critical servers running smoothly. By analyzing trend reports and responding appropriately to alerts, DCI can eliminate emerging problems before they cause downtime or solve serious problems the moment they occur. In most cases, DCI can fix network trouble remotely, conserving time and expense. For severe problems that demand in-person service, DCI can immediately dispatch a field technician to the location of any small company in the Bay Area.

How does DCI keep the cost of IT support services affordable for small businesses?
DCI charges a competitive hourly rate for IT support services. Clients are not required to spend IT budget dollars on retainers or minimum commitments that may result in paying for service that is never received. DCI does not impose a surcharge for off-hours or urgent service, and does not bill for travel hours except for priority support where service time is less than 4 hours. DCI is also expert at servicing and repairing IT systems remotely, which eliminates travel expenses and minimizes downtime.

What services from DCI can help my company take full advantage of an external Data Center?
DCI's Data Center service experts know how to improve your IT system's availability and capacity by helping you select a Data Center that matches the unique needs of your organization, including convenient location, space, connectivity, cost, and special extras and services.

What are the benefits of the IT outsourcing packages from DCI?
By making sure that the proper hardware support contracts are current and that your network has secure high-performance remote connectivity, DCI's IT outsourcing packages allow for rapid resolution of computer problems as well as fast and low-cost IT support thanks to remote monitoring and troubleshooting. DCI can save you money by helping you build rules-based scripts that let Microsoft Operations Manager perform complex repair procedures which would otherwise necessitate the on-site assistance of support experts. When you require on-site technical help expertise from DCI's certified professionals, you will receive hourly discounts and priority response.

How can DCI improve the effectiveness of my in-house IT staff?
DCI's certified professionals offer one-on-one training on complex, key applications for which your organization feels the need for on-staff expertise. DCI's knowledge transfer services to your in-house IT organization makes smart business sense in areas such as Active Directory, Exchange Server, Microsoft ISA Server or Cisco network infrastructure and Voice over IP technology.