More Questions
and Answers
What are the benefits
of the IT outsourcing packages from DCI?
By making sure that the appropriate hardware service contracts
are activated and that your network has secure high-speed
remote access, DCI's IT outsourcing packages allow for quick
resolution of computer failures as well as timely and affordable
technical help thanks to remote monitoring and repair. DCI
can lower your costs by helping you create specialized scripts
that let MOM implement sophisticated repair procedures which
would otherwise demand the on-site assistance of support personnel.
When you require in-person troubleshooting expertise from
DCI's certified service staff, you will qualify for hourly
discounts and priority attention.
Does DCI offer help with specific Apple Mac applications?
DCI's Apple Macintosh experts can support the creative aspect
of Macintosh environments by offering consulting services
and training in graphics, sound, and multi-media. DCI's trainers
can provide expertise in a variety of Mac applications including
Photoshop, Illustrator, InDesign, QuarkXPress, Apple Final
Cut Pro, Adobe After Effects, Apple Motion, Apple Logic, MOTU
Digital Performer, and Digidesign Pro Tools. DCI can also
assist you with complex tasks such as image capture or digitizing
sound or motion video or integrating an audio/video post-production
facility.
Does DCI publish datasheets on specific IT outsourcing packages?
DCI has created IT Outsourcing fact sheets for several service
bundles intended for small and mid-sized organizations. DCI’s
Small Business IT Outsourcing Package offers affordable
IT management, network consulting, technical support and Help
Desk services for Arizona, Southern Nevada, Southern California and Colorado Area businesses with 10-50
network users.
DCI's Network Monitoring Packages provide 24x7 server
monitoring and IT support for Arizona, Southern Nevada, Southern California and Colorado Area businesses
that have 50-250 networked users.
How do DCI's consultants implement knowledge transfer to my in-house IT staff?
DCI's knowledge transfer services include customized training
designed for individuals who need to increase their understanding
of mainstream office productivity tools and network hardware.
Find out more about DCI's Microsoft Word seminars, Excel training
and consulting, MS Project expertise, and Apple Mac help.
DCI also provides itemized documentation for all services
performed. These comprehensive service reports provide your
internal IT staff a concise and helpful history of important
technical issues concerning your IT system and can shed light
on how to anticipate and fix problems to come.
How can DCI enhance my network security?
DCI's security services include a comprehensive security
audit, disaster recovery, virus protection and deletion, spam
filtering, firewall technology, ISP relationships, backup
strategy definition, and planning for secure commerce. DCI's
engineers offer ISA Server 2004 consulting to help your enterprise
implement technology that builds on Windows 2003 security
and Active Directory for policy-based security, acceleration
and management. DCI offers CISSP Security Consulting Services
to help your enterprise improve security in many areas including
security management practices, security architecture and models,
access control systems and methodology, applications development
security, operations security, physical security, cryptography
, telecommunications, network and Internet security, and business
continuity planning.
What Types of organizations
can DCI help?
DCI specializes in providing support outsourcing and computer
support for small businesses plus branch office support for
national or global enterprises. DCI's typical small business
clients have between 10 and 250 users at a site and cannot
justify the time and expense required to maintain a large
team of system engineers who can offer expert Microsoft support,
Cisco consulting, as well as in-depth knowledge of other important
information network technologies. For large businesses, DCI
can supplement internal IT staffs by providing world-class
experience in deploying key Microsoft technologies. DCI's
certified experts offer Active Directory help, Exchange Server
2003 support, and CISSP Security Consulting. For nationwide
or global organizations with branch offices in Arizona, Southern
Nevada and Southern California, DCI can serve as a seamless
local extension of corporate IT management. Very small organizations
find it cost effective to use DCI's local or remote support
services on an as-needed basis for tasks such as server installation,
email migration, computer upgrades, site relocation, hardware
troubleshooting, or Help Desk Call Center support.
What consulting services are available from DCI for Firewall and VPN security?
DCI's security consulting experts have substantial background
integrating and supporting Firewall/VPN products from diverse
suppliers and can show you how to create a smart security
solution and then install, manage and support it. Also, DCI's
CISSP certified consultants and CISM certified consulting
experts can tell you ways to build security into your business
procedures.
How can DCI help my Linux developers?
If you are developing UNIX or Linux applications on a system
that features Windows-based servers, desktops and applications,
DCI offers IT outsourcing services that keep your system up
and running while freeing you to concentrate on your field
of high-value expertise. By deploying automated server monitoring
and providing remote and in-person support when you require
it, DCI provides Linux developer support that offers an economical
way to manage a business network that features high availability,
security and performance.
What consulting services are available from DCI for Firewall and VPN security?
DCI's security professionals have substantial background deploying
and supporting Firewall/VPN products from diverse vendors
and can help you design a robust security solution and then
implement, administer and support it. In addition, DCI's CISSP
certified engineers and CISM certified consulting experts
can advise you how to build security into your business procedures.
What are the key features of DCI's IT outsourcing packages?
Features of DCI's IT outsourcing offerings include system
assessment to make sure that your computer system satisfies
professional standards of security and remote access, round-the-clock
network monitoring using MOM to resolve problems before they
impact your productivity, if required Help Desk Support from
DCI's IT staff, security audit to help preserve your network
from intruders and viruses, installation of Service Packs
and security patches for servers and software, discounts on
DCI’s off-site and in-person troubleshooting services, and
access to DCI’s staff of Microsoft-certified system engineers
and support technicians.
Is DCI able to implement fault-tolerant Internet connections?
DCI's Internet connectivity experts and Cisco CCIE-certified
consulting specialists can show you how to take advantage
of the latest connectivity products and services to implement
affordable non-stop Internet access.
Does DCI support building-to-building wireless networking?
DCI can help you plan, select, test, integrate and manage
secure building-to-building wireless bridges that integrate
transparently into your IT network while providing a degree
of security that equals or exceeds wireline connectivity.
For an example of DCI's consulting offerings for building-to-building
wireless bridging, read the Wireless Integration Case Study.
How can DCI help UNIX developers?
If you are a UNIX developer, DCI can show you how to optimize
servers and take full advantage of your purchase of non-stop
network appliances by designing a virtual infrastructure with
tools such as VMware. A virtual infrastructure allows UNIX
and Linux developers operating in a mostly Windows network
to consolidate valuable computing resources by dividing servers
into secure, isolated segments that are convenient to manage
and can affordably and safely handle a collection of development
environments such as UNIX, Linux and Sun Solaris. DCI's network
consultants can help you set up robust physical and virtual
network infrastructures that are ideal for developing and
validating new applications.
How Can DCI's Consultants Provide Microsoft SQL Server 2005 Help?
The experience of DCI's Microsoft-certified consulting staff, with an average of over 10 years of background in Microsoft integration, assures you success in designing, deploying and managing successful Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform. DCI's SQL Server consulting experts can also help you with moving from with SQL Server 2000 or SQL Server 7.0 to SQL Server 2005.
