Facts about DCI's Litchfield Certified Consultants

Computer Consulting Experts Support Services and Expertise

DCI's Computer Consulting and Support Services at a Glance
DCI's computer consulting and support services are geared towards small businesses who need fast and affordable solutions for network availability, security, performance, or manageability. This brief list of services and technical expertise will give you a sense of how DCI can help increase the business value of your information network.

• DCI's experience with wireless connectivity — which include Blackberry, 802.11a and 802.11b WiFi — gives your small business access to a skilled support team, in order to create an environment for seamless access, mobile solutions, and ad hoc networking.

• Managed Network Monitoring is a type of shared support model that allows your internal IT staff to benefit from the server monitoring services of an outside consulting firm. If your enterprise has a small internal support staff, DCI's Managed Network Monitoring co-sourcing package is a cost effective way to maximize network availability, performance and security. For customers who subscribe to DCI's Managed Server Monitoring Package DCI performs a system assessment and deploys Microsoft MOM 2005, sets up MOM server infrastructure to monitor your servers, provides Helpdesk Call Center support coordinated with MOM, remotely monitors, diagnoses, and/or resolves issues, and performs regular service maintenance including installation of service packs and security updates.

• DCI's staff of IT system consulting experts can assist large organizations plan, install and support major rollouts of key Microsoft technology such as Windows Active Directory, Exchange Server 2003, SMS and SQL Server database environment. DCI has worked with some of the world's largest organizations to successfully integrate mission-critical IT technology based on Microsoft technology and can provide local consulting expertise for enterprises with branch offices in the Silicon Valley and Arizona, Southern Nevada, Southern California and Colorado Area

• DCI has published Information Technology Outsourcing datasheets for 3 support packages created for small businesses. DCI’s Small Office Information Technology Outsourcing Package offers cost effective Information Technology management, network consulting, technical support and Help Desk services for Arizona, Southern Nevada and Southern California businesses with 10-50 network users.

• DCI can help you deploy Windows Services for UNIX to achieve coexistence between Windows and UNIX/Linux networks. SFU provides interoperability between Windows Server and various versions of UNIX including Solaris 8 and 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows folders over NFS and improved authentication in Windows Server Active Directory environments. SFU's Interix subsystem includes a complete set of UNIX utilities and shells, support for a single rooted file system, and a application development toolkit for porting software.

• For heterogeneous environments that feature UNIX and Microsoft Windows servers and workstations, DCI's UNIX/Linux-Microsoft integration, support and troubleshooting services include network infrastructure setup and support, support for Windows Services for UNIX, remote network monitoring and administration, remote tech support and problem resolution, on-site technical support throughout Arizona, Southern Nevada and Southern California, and Helpdesk services.

• DCI's simplified hourly consulting model has complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra fees that drive up support costs. For remote support, you pay only for the actual time spent working on your problem. If it only takes ten minutes to fix your issue, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are charged only for the time when our expert is actually onsite solving your issues. We only charge a reasonable $35 per visit on-site fee. No other travel fees or expenses. Just our competitive hourly rate. For urgent same-day onsite service calls, you might be billed for our expert’s travel time, but never an increased emergency rate. Because DCI has a large pool of engineers located throughout the entire Arizona, Southern Nevada, Southern California and Colorado Area service territory, an available consultant is usually close by to assist.

• For enterprise information technology network projects, DCI's methodology utilizes industry proven project management models based on the sound practices defined by the Microsoft Solutions Framework (MSF). Highlights of DCI's MSF methodology for enterprise IT projects are The Visioning Phase: System Requirements Definition, The Planning Phase: Design and Architecture Proposals, System Development Phase: Technology Pilots, The Stabilizing Phase: Design Tuning, and The Deployment Phase: Implementation. For details about the phases of MSF methodology, see Microsoft Solutions Framework consulting model.

• Web design and development consulting available through DCI's Experts Team include web design, web project management, ASP and .NET programming, graphical content design and creation, and 1-on-1 training in FrontPage. DCI can also provide expert consultants who can you design and create custom web commerce applications.

• Deploying Microsoft Operations Manager can be a challenge. With over 5 years of experience with Microsoft Operations Manager deployments, DCI's expert can help you select appropriate Operations Manager components, install and configure MOM, and create custom rules, scripts, reports and notifications for your organization. DCI can also document MOM's server monitoring policies. You can outsource event response to DCI's Microsoft-certified support team. With years of server management experience, these expert professionals can also act efficiently on the information generated by MOM to keep critical systems running smoothly. By analyzing trend reports and responding efficiently to alerts, DCI can resolve emerging issues before they cause operational impact or fix critical issues as soon as they occur. In most cases, DCI can solve problems remotely, saving time and money. For severe issues requiring onsite support, DCI can quickly, send a field engineer to the location of any business in the Arizona, Southern Nevada, Southern California and Colorado Area.

• DCI offers an assortment of System Support Packages based on the proactive problem solving capabilities of Operations Manager, an advanced server management application platform that monitors the availability, performance and security of your network system and identifies issues before they can disrupt your network.

• DCI offers in-depth Microsoft Business Solutions Dynamics CRM support and uses this powerful productivity application as a core line-of-business application. Dynamics CRM helps small business build profitable client relationships by providing tightly integrated Sales and Customer Service modules that enable employees to share vital customer information to help improve sales success and deliver consistent, on-the-ball customer service.