Facts about DCI's Littleton Certified Consultants

Computer Consulting Experts Support Services and Expertise

DCI's Computer Consulting and Support Services at a Glance
DCI's computer consulting and support services are geared towards small businesses who need fast and affordable solutions for network availability, security, performance, or manageability. This brief list of services and technical expertise will give you a sense of how DCI can help increase the business value of your information network.

• * DCI can assist you develop, evaluate, pilot, deploy and manage secure wireless bridges that integrate transparently into your network system while providing a level of security that equals or exceeds cabled connections. For an example of DCI's consulting for building-to-building wireless bridging, read the Wireless Integration Case Study.

• DCI can help you tailor your Word environment to leverage the newest version, Microsoft Word 2003, which includes major improvements in information management, collaboration, and mail merge features. A Word 2003 consulting, professional from DCI's Experts Team can help you use Word's powerful features into the workflow of your organization, assist with designing templates and building macros.

• Whether it involves architecting network infrastructure, setting up or outsourcing a Helpdesk, rolling out a new Exchange system, or building an on-line business application, outsourcing your network support services can contain costs and risks, allowing IT service expenses to expand in a more linear and manageable fashion than is possible by building up a big, all-purpose in-house information technology staff.

• If you have a mixed-platform system environment with Linux and Microsoft-based technology, DCI can offer system security assistance by providing a CISSP/CISA-certified expert to help your entire company in a broad spectrum of security disciplines. CISSP Certification demonstrates mastery of an international standard for IT security. ANSI (American National Standards Institute) has endorsed the CISSP credential accreditation in the area of information security under ISO/IEC 17024. DCI can provide a CISSP-certified expert to help your organization in a diverse range of security areas including security management practices, security architecture and design, access control systems and methodology, software development security, operations security, physical security controls, data encryption, telecommunications, network and Internet security, enterprise continuity planning, and law, investigation and ethics.

• The accumulated service reports created for your organization by DCI help you avoid becoming dependent on a single consultant. DCI's comprehensive documentation of support services makes it possible for one DCI expert to resume where another left off while reducing time spent getting up to speed on your system environment. Detailed service reports also provide your in-house technical staff with greater understanding of major technical issues surrounding your system and offer insight into how to anticipate and fix issues in the future. In this way, DCI's service documentation are an important aspect of DCI's policy of knowledge transfer. Another benefit of DCI's service reporting system is that your company can more easily build up an internal network support organization if and when it becomes more cost effective to do so, or you can move to another support organization if you become unhappy with DCI's service.

• DCI has produced IT Outsourcing datasheets for 3 support packages designed for small and medium sized businesses. DCI’s Small Office Information Technology Outsourcing Package offers cost effective Information Technology management, system consulting, network support and Helpdesk services for Arizona, Southern Nevada and Southern California organizations with 10-50 network users.

• DCI's Microsoft AD consulting services include certified expertise in designing, setting up and troubleshooting complex Active Directory (AD) environments. DCI's Microsoft-certified consultants have extensive experience troubleshooting complex AD issues such as replication issues, multi-domain partition configurations, corrupted Active Directory objects, removal of legacy beta software configuration objects in existing AD environment, and repair of failed installations of AD and AD-integrated software. DCI is also experienced in using “expert only” Active Directory tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.

• License-free wireless bridges offer a quick and affordable way to establish secure, speedy data connections between offices. This can eliminate the fees of an extra data line, provide an emergency fault tolerant communication link, or act as cost effective data backhaul. By minimizing installation expenses and eliminating recurring fees associated with standard T1, E1 or DS-3 lines, wireless bridges can usually pay for themselves within a few months.

• Operations Manager increases the availability of important applications by proactively identifying and helping to resolve issues before they can bring down a server. MOM can optimize network performance by verifying predefined performance thresholds and usage patterns on key servers, allowing network managers to be more proactive in adding performance-hungry resources and to remove problem areas before they cause unanticipated network bottlenecks. However, setting up Microsoft MOM to take complete advantage of this feature-rich monitoring software can be a challenge. With over five years of prior experience with the NetIQ technology upon which MOM is based, DCI's network specialists can help you chose appropriate MOM components, deploy and configure Operations Manager, and create custom rules, scripts, reports and alerts for your business. DCI can also help document Microsoft Operation Manager’s server monitoring policies and procedures.

• DCI's popular enterprise network support services include design, piloting, deploying and troubleshooting Microsoft-based technologies, including complex Windows Active Directory installations, Microsoft Exchange Server, Microsoft SMS and SQL Server. DCI can also setup and support network and server monitoring utilities such as Microsoft Operations Manager. For migrations to Windows XP, Windows 2003 Server or Exchange Server 2003, DCI can assist with project planning and can also provide local assistance in deployment at sites throughout Arizona, Southern Nevada and Southern California. DCI can help large enterprises fix chronic network problems affecting the stability or performance of multi-vendor networks, and DCI has extensive experience helping organizations create a comprehensive security environment that includes the latest technology from Microsoft and Cisco and adheres to industry best practices. DCI can provide project management consultants for complex large-scale projects, and especially for large infrastructure upgrades or migrations to or within the Microsoft family of network solutions.

• If you are developing Linux software on a network that includes Windows-based servers, workstations and software, DCI offers IT outsourcing and support services that keep your system up and running while freeing you to focus on your area of highest value. By using automated server monitoring and providing remote and on-site support as you need it, DCI offers Linux software developers an affordable way to maintain an IT system that features redundancy, high security and performance.

• If you have a heterogeneous network environment that supports Linux/UNIX and Microsoft-based servers and desktops, DCI can improve system security by providing a CISSP/CISM-certified consultant to help your entire enterprise in a broad spectrum of security areas that include security management processes, security architecture and models, authentication control systems and methodology, and business continuity strategy development.

• DCI’s staff of Microsoft and Cisco-certified experts average more than 10 years of hands on industry experience, in the trenches, of computer network support, performing a large variety of technical projects for a extensive range of customers. Each expert brings a set of individual best practices from this lengthy industry experience, and these are further improved by the company-wide best practices training that DCI instills in its consulting staff. For larger projects, DCI consultants utilize the Microsoft Solutions Framework (MSF) model for task structure which breaks projects down into individual and manageable phases that lower the risk of a project getting out of control.