Help Desk Services
Can DCI help my
business migrate from Windows 2000 Server?
DCI can show you how to design, justify and implement a
plan to migrate to Microsoft Windows Server 2003 from Microsoft
Windows 2000 Server. For small companies and medium size
businesses in Arizona, Southern Nevada and Southern California,
DCI's Microsoft-certified experts can provide system help
and network consulting services for the entire range of
Microsoft .NET Enterprise Servers, Windows Server 2003,
and Microsoft line-of-business software products. DCI's
upgrade, configuration, performance tuning, management,
and custom application development services include architecture
and network design, installation and deployment.
Can DCI help with
web development?
If you want to upgrade your production Web site, create
internal Webs for applications such as human resources or
employee training, build a powerful Web impact for a new
venture, or design enterprise-class, data-driven Web applications,
DCI can give you access to skilled and experienced Web architects
and programmers. DCI's consultants can also help you build
and maintain a safe, robust network and communications environment
that include remote and wireless access, to back up your
Web solutions.
What pricing structure
does DCI use for support services?
DCI's convenient hourly service model demands no complicated
contracts, retainers or invisible charges. Many competitors
require minimum billing or other additional expenses that
drive up support costs. For off-site service from DCI, you
pay only for the actual hours spent fixing your problem.
If it only takes fifteen minutes to correct your problem,
then you pay only for a quarter of an hour. For scheduled
in-person maintenance work booked more than one day in advance,
you pay only for the time when our expert is actually at
your location repairing your network. No extra onsite surcharges
or travel expenses. Just DCI's competitive per-hour rate.
For emergency same-day in-person service visits, you may
have to pay for our consultant's travel time, but never
an increased emergency billing rate. Because DCI has a large
team of experienced service professionals located throughout
the entire Arizona, Southern Nevada, Southern California and Colorado Area service territory, an
available consultant is usually close by to help.
How does DCI support
the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for major businesses, DCI uses
a structured technique based on defined milestones in order
to achieve budgetary, timing, and technical targets while
minimizing business disruption. DCI's methodology takes
advantage of industry project management standards based
on the best practices defined by the Microsoft Solutions
Framework (MSF) and includes requirements definition, design
and architecture proposals, testing, required adjustments,
and expert implementation. All phases are documented to
provide a comprehensive description of technical services
delivered and to assist in ongoing system maintenance.
How does DCI handle
problem escalation?
DCI utilizes a team approach to problem escalation, making
it possible to solve even the most difficult technical issues
that can crop up from time to time. By leveraging hundreds
of man-years of experience from DCI's Microsoft and Cisco-certified
consulting staff, DCI can quickly and cost-effectively fix
even the most vexing issues. Working with hundreds of customers
and performing thousands of complicated implementation and
integration tasks every year gives DCI a unique view concerning
which techniques work and which do not.
What are the advantages
of being a Microsoft-Certified Partner?
Because DCI is a Microsoft Gold Certified Partner, each
DCI MCSE support engineer and computer consultant has access
to the technical and educational tools required to offer
the best computer help available. DCI has world-class expertise
in the architecture, design, implementation and troubleshooting
of Microsoft-based information technology. DCI's Microsoft-certified
IT support professionals offer Active Directory expertise,
Microsoft Exchange help, Microsoft .NET Server consulting,
plus Windows XP desktop help, Microsoft Office support and
training, and Microsoft Dynamics GP application development.
Does DCI offer
wireless solutions?
DCI's experience with wireless data communications includes
RIM Blackberry Wireless Handhelds, 802.11x WiFi consulting,
high-speed wide area wireless networking, and cellular modem
integration. DCI's wireless services gives your small business
access to expert support for telecommuting, mobile email,
sales force automation, wireless CRM, and ad hoc networking.
How can DCI help
us fortify Apple Mac network security?
DCI's CISSP and CISM certified security experts can help
you secure your Apple Macintosh environment by offering
security services such as providing extensive security assessments,
cleaning up after virus and worm attacks, configuring firewalls,
implementing safe remote and wireless access, installing
monitoring tools for defense against viruses, unwanted spam,
and directory harvest attacks, and developing a complete
security strategy that makes sense for your business and
network environment.
