Facts about DCI's Los Angeles Certified Consultants

Computer Consulting Experts Support Services and Expertise

DCI's Computer Consulting and Support Services at a Glance
DCI's computer consulting and support services are geared towards small businesses who need fast and affordable solutions for network availability, security, performance, or manageability. This brief list of services and technical expertise will give you a sense of how DCI can help increase the business value of your information network.

• DCI's security consultants have extensive field experience deploying and supporting VPN products from multiple supplies and can help you create an intelligent security solution and then deploy, manage and support it. In addition, DCI's CISSP staff members and CISM certified professionals can instruct you about how to architect security into your business processes.

• Mac consultants can support the creative aspect of the Apple Macintosh environments by offering support services and training in graphics, audio, and video. DCI's consultants can provide expertise in a range of Mac software applications including Photoshop, InDesign, Apple Logic, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. DCI can also help you with specific projects such as scanning or digitizing audio or video or setting up an audio/video post production facility.

• If you need to revamp your company web site, create internal webs for applications such as HR or employee orientation, create a powerful web presence for a new company, or build enterprise-class, database driven web applications, DCI has capable and experienced web site design consultants . DCI's consultants can also help you design and manage a secure, robust server and communications network, including remote connectivity, to support your web solutions.

• By making sure that the appropriate hardware service contracts are in force and that your network system has secure remote access, DCI's Outsourced network support packages set the stage for fast resolution of server problems plus fast and cost effective technical support thanks to remote server monitoring and troubleshooting. DCI can save you money by helping you create rules-based scripts that allow MOM 2005 to execute complex corrective actions which would otherwise require the manual involvement of technical personnel. When you need troubleshooting expertise from DCI's certified IT professionals, you will receive priority response.

• The accumulated service reports created for your business by DCI help you avoid becoming dependent on a single consultant. DCI's comprehensive reports of support services makes it possible for one DCI team member to take up where another left off while minimizing time spent getting up to speed on your system environment. Detailed service reports also provide your in-house IT staff with greater understanding of major technical issues surrounding your network and offer insight into how to anticipate and resolve problems in the future. In this way, DCI's service documentation are an important philosophy of DCI's policy of knowledge transfer. Another benefit of DCI's service reporting system is that your company can more easily build up an internal IT support organization if and when it becomes economical to do so, or you can move to another support organization if you become dissatisfied with DCI's service.

• DCI's CISSP certified security professionals and CISM certified security consultants can help you protect your Apple Macintosh network system through expert services which include performing complete security audits, recovery from virus and worm attacks, setting up firewalls, deploying safe remote access, deploying advanced software for protection against viruses, spam, and directory harvest attacks, and designing a comprehensive security strategy tailored for your business and network system.

• The vast majority of small business multi-office communications networks feature virtually no fault tolerance failed equipment. DCI offers interoffice connectivity professionals to help you design and implement high-availability, redundant architectures for multi-location connectivity.

• DCI charges a value priced hourly rate for IT consulting services. Clients are not forced to waste money with retainers or minimum commitments that can result in paying for services that are never delivered. DCI does not add a surcharge for nighttime or urgent service, and does not charge for travel time except for urgent support where on-site time is less than four hours. DCI is experienced at supporting and troubleshooting IT network remotely, which eliminates travel expenses and reduces lost productivity.

• DCI offers a selection of System Support Packages based on the proactive problem solving power of MOM, a powerful server management application platform that monitors the availability, performance and security of your network environment and identifies issues before they can disrupt your system.

• DCI offers in-depth Microsoft Business Solutions Microsoft Dynamics CRM support and uses this powerful productivity application as a core line-of-business application. Microsoft Dynamics CRM helps small business build profitable customer relationships by providing tightly integrated Sales and Customer Service modules that enable team members to share vital customer data to help improve sales success and deliver consistent, responsive customer service.

• DCI's Microsoft-certified staff and Apple Macintosh experts can help you to connect your Mac systems to your Exchange server through extensive Entourage consulting. DCI will make sure that your Microsoft Exchange Server is properly configured and that WebDAV, LDAP and Outlook Web Access are correctly enabled. DCI can also provide a broad range of Microsoft Exchange consulting including integration, troubleshooting, security, mobile user support, performance tuning, plus anti-spam and anti-virus protection. DCI also offers customized one-on-one Entourage training.

• DCI is experienced in the design, installation, and integration of cohesive network systems by melding advanced technology from a pool of top hardware and software vendors that include 3COM, Adaptec, Axent, RIM Blackberry Wireless, Checkpoint, Cisco, Computer Associates, HP/Compaq, Dell Computers, Intel, Lucent, Maxtor, Netgear, Netopia, Nortel, SMC Networks, Trend Micro, VERITAS, and WatchGuard.

• Whether it involves designing system infrastructure, setting up or outsourcing a Help Desk, rolling out a new email system, or building an on-line business application, outsourcing your computer network support services can manage costs and risks, allowing IT service costs to expand in a more linear and controlled fashion than is possible by building up a big, all-purpose in-house IT team.