Network Support for Mid-size
Business
IT Consulting Services for Arizona and Southern Nevada
Overview
Businesses with 50 to 250 network users have traditionally
been an underserved segment of the IT outsourcing market.
The cost structures and service delivery models of large third-party
support organizations make them too expensive for most mid-size
businesses, who typically have small IT budgets with which
to support IT networks whose complexity and sophistication
are comparable to the information systems of larger enterprises.
DCI's service delivery model, which takes full advantage of
remote support, virtual office infrastructure and proactive
network monitoring, dramatically reduces IT support costs
while offering enterprise-level service from certified, world-class
experts in a broad range of technologies.
DCI's co-sourcing services allow your business to find the
right balance between in-house and outside support by leveraging
the capability of your in-house IT staff with the in-depth
expertise of DCI's engineers. By delivering effective support
when you need it, providing specialists for critical applications,
minimizing travel costs through remote support, offering unique
services such as customized, automated server monitoring,
and charging only for the services you use, DCI gives you
an affordable way to maximize the business value of your network.
Why DCI Makes Sense for Mid-size
Businesses
DCI's staff of certified IT professionals have extensive experience
with enterprise networks, allowing mid-size businesses to
achieve world-class IT support without having to maintain
large internal IT organizations or absorb the high cost of
outsourcing network support to large national service organizations.
Working with DCI allows your mid-size business to:
- Avoid Turning IT Management Into Crisis Management
Companies with 50 to 250 network clients often have sophisticated,
enterprise-class IT infrastructures, but rarely have internal
IT staffs with the depth and breadth of technical expertise
to provide all the IT support that complex networks require.
Internal resources are often overworked and budgetary realities
do not permit hiring additional full-time IT staff.
These environments can be subject to higher than average
employee turnover, which often leads to situations where
replacement support staff must focus on keeping the network
running rather than enhancing it. Lacking in knowledge of
the history, design, implementation, and architecture of
the network, and with little time available between crises,
new support staff are unlikely to be able to plan and implement
effective network upgrades or migrate the system to keep
up with changing business requirements.
- Let Senior Management Focus Business, Not Networks
Many mid-size businesses are aggressively moving to outsourced
support models for information technology because building
up large internal IT staffs seldom pays off with strategic
business advantages. Attempting to handle all IT service
issues in-house can bog down senior management with the
details of IT problems, yielding poor returns for time invested
by such top talent.
Companies need reliable, feature-rich, scalable, and fault-tolerant
IT environments to support their mission critical applications,
but they recognize that it makes little business sense to
own and build such systems themselves or to manage large
internal staffs of IT personnel. Smart outsourcing or co-sourcing
allows companies to concentrate their internal resources
on areas that will bring them the greatest strategic and
competitive advantages in the markets they serve.
- Migrate Quickly to the
Best Network Technology
The tough economic times that many companies suffered over
the past five years has caused many IT environments to become
woefully out of date as a result of IT budgets being slashed
in the interest of survival. As economic prosperity has
returned to many market segments, the starvation diets forced
upon many business networks has created a burden of outdated
information systems.
This problem becomes apparent when the demand for new applications
and customer-centered information solutions can’t
be easily adapted to legacy systems. Increasingly, companies
are being challenged by new upstart competitors who are
not saddled with outdated environments and can quickly introduce
state-of-the-art, customer-friendly applications such as
web-based eCommerce, vender extranets, customer portals,
and integrated supply chain management. Budgets may be available,
but often such major initiatives can't be carried out solely
with existing resources. Adding to full-time head count
seldom makes long-term economic sense for project-specific
work, and companies often don’t have the time to bring
resources up to speed for business-critical projects. In
these circumstances, it can be very cost effective to engaged
outsourced resources that can solve problems immediately.
Unique Advantages of Working with DCI
As a Microsoft-certified consulting firm, DCI offers expertise
in the core system software and office productivity applications
used by most small businesses. As a Cisco-certified partner,
DCI can also provide help with an increasingly complex array
of infrastructure technologies including firewalls, switches,
routers, voice-over-IP solutions and wireless connectivity.
In addition, DCI's CISSP-certified
consultants and CISM-certified
security experts offer a company-wide perspective on network
security.
The breadth and depth of DCI's consulting expertise brings
a unique set of advantages to companies trying to maximize
the business value of their IT network within a reasonable
budget. These advantages include:
- Best Practices
DCI’s staff of Microsoft and Cisco certified consultants
average more than ten years of industry experience performing
a variety of technical projects for a broad range of clients.
This extensive industry experience is refined by the company-wide
best practices training that DCI instills in its consulting
staff. This means you get not just expert technical skills,
but a consultant with proven methods for applying those
skills to solving real business problems successfully and
in a repeatable fashion. Find out more about DCI's best
practices for network consulting.
- Value Pricing
DCI charges a competitive hourly rate for services. Clients
are not forced to commit to retainers that may result in
paying for services that are never delivered. DCI adds no
surcharge for after-hours or emergency service, and does
not charge for travel time except for emergency support
where on-site time is less than 4 hours. Find out more about
DCI's value pricing for
IT outsourcing.
- Full Documentation of IT Services
DCI has developed a sophisticated service reporting system
that records and archives detailed documentation for all
delivered services. Every service provided by DCI is accompanied
by comprehensive documentation. Every DCI staff member has
full access to the service reports generated by every staff
member to every client. The discipline of documenting and
storing service records results in more effective service
and allows service to grow increasingly efficient over time.
Find out more about DCI's documentation
of IT outsourcing services
- Knowledge Transfer
DCI is committed to knowledge transfer from DCI's consultants
to customers. By teaching clients to deal with problems
that are within their comfort zone, DCI can focus on providing
high-value services by helping clients resolve complex problems
and facilitating the adoption of leading-edge technologies.
DCI can also help clients hire internal support staff to
find a sensible balance for co-sourcing IT service. Find
out more about DCI's knowledge
transfer services.
- Service Delivery Options Available for Mid-size
Businesses
To suit the needs and budgets of mid-size businesses, DCI
offers a variety of options for delivering support, troubleshooting
and consulting services. Find out more about DCI's service
delivery options for mid-size businesses.
- MOM-based Network Support Packages
DCI has developed special Network Support Packages based
on the proactive problem solving capabilities of Microsoft
Operations Manager (MOM), a next-generation network management
software platform that monitors the availability, performance
and security of your information system and identifies problems
before they can disrupt your network. DCI's Network Support
Packages also feature network assessment, security
audits, Help Desk
Call Center support, and the establishment of safe remote
connections between your network and DCI’s support
experts. Find out more about DCI's special Network
Support Packages for cost-effective IT support outsourcing.
For concise information about DCI's network support packages,
check out DCI's Network
Support Datasheets, available in Adobe Acrobat format
for easy printing.
For an example of how Microsoft Operations Manager helped
a Phoenix business achieve enterprise-class network management,
read the Microsoft
Operations Manager Case Study.
For more information about DCI's Network Support Packages,
call (866)237-2176 or send email to information@dcicorporation.com.
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