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Full
Documentation of IT Services
DCI has developed a sophisticated service
reporting system that records detailed information about all
of the services performed for a client. Unlike freelance
consultants who often provide scant documentation at best.
Every DCI staff member has full access to the service reports
created by every staff member to every client. The discipline
of documenting and storing service records results in more
efficient service and avoids a variety of common and
unfortunate problems. This can happen when a service customer
is "held hostage" to a consultant who won't, for example,
release system passwords when you want to use another service
provider. Find out more about Decision Consultants'
documentation of IT outsourcing services
Key
features and benefits of Decision Consultants' services
documentation include:
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Promote
Best Practices
Decision Consultants' highly evolved service reporting system
provides detailed documentation for all delivered services.
Every DCI staff member has full access to all the details
of services delivered by any staff member to every client.
This record of problems and solutions, as well as false
alarms and missteps, is organized as an easily accessible
and searchable internal database that allows Decision Consultants'
consultants to share their experiences company-wide so that
the overall effectiveness of Decision Consultants' support
grows over time. Find out more about the scope and benefits
of Decision Consultants'
best practices for IT consulting.
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Receive
Better Value for Your Support Budget
Decision Consultants' staff of Microsoft and Cisco certified
technicians and engineers average more than ten years of
real-world industry experience, in the trenches of IT support,
performing a wide variety of technical projects for a broad
range of clients. Each technician brings a set of personal
best practices from this extensive industry experience.
These are further refined by DCI's best practices training
that each technician and engineer completes. This means
you get not just expert technical skills, but a consultant
with proven methods for how to apply those skills to successfully
solving real-world business problems. Find out more about
the how DCI offers the best
value for IT consulting.
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Knowledge
Transfer
DCI is
committed to knowledge transfer to our customers. By
teaching clients to deal with problems that are within their
comfort zone, DCI can focus on providing higher level
services and dealing with more complex problems. DCI often helps
clients hire internal, support staff, such as desktop
support technicians. Find out more about Decision
Consultants' knowledge transfer.
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Avoid
Dependence on a Single Service Provider
The
accumulated service reports created for your company by DCI
help you avoid becoming dependent on a single consultant.
Detailed service reports make it possible for one DCI
consultant to take up where another left off while
minimizing time spent getting up to speed on your network
environment. Another benefit of Decision Consultants'
service reporting system is that your company can more
easily build up an internal IT support organization if and
when it becomes economical to do so, or you can move to
another consulting firm if you become dissatisfied with
Decision Consultants' service.
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Track
Where Your Support Dollars are Spent
Decision
Consultants' service reports can help you evaluate the
effectiveness of Decision Consultants' consultants, compare
budgeted expenses to actual ones, and estimate future
support costs. In case your company is considering building
up your IT staff in order to assume more support
responsibility internally, Decision Consultants' service
reports will provide the return on investment data to help
you make an informed make-or-buy decision.
For more information about Decision Consultants'
Network Support Packages,call (866)237-2176
or contact information@dcicorporation.com
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