Arizona, Southern Nevada and Southern California

Mid-size businesses with 50-250 network users can usually benefit from an IT support strategy based on co-sourcing, i.e., relying on internal support staff for day-to-day IT management and support issues and depending on outside consultants to provide high-level expertise on an as-needed basis. Arizona, Southern Nevada and Southern California small to mid-size businesses can now enjoy all the benefits of Microsoft Operations Manager (MOM) - including maximum network availability, performance and security - and also have guaranteed access to Decision Consultants' Microsoft and Cisco certified support experts. With Decision Consultants' affordably priced IT support packages, mid-size businesses can choose a basic MOM-based co-sourcing package with monitoring, reporting, Help Desk and on-site service or a comprehensive 24x7 solution.

Microsoft's MOM software automatically scans event logs and performance counters from servers, then filters and analyzes this information based on an extensive built-in support database. When MOM detects a problem, it executes special corrective measures or generates alarms to notify DCI service personnel. MOM also produces trend reports so we can track the health of your information network. Decision Consultants' expertise with MOM technology and experience with network support makes it possible to offer IT outsourcing packages that are both affordable and effective.

DCI offers Arizona, Southern Nevada, Southern California and Colorado Area mid-sized businesses two basic outsourcing service packages built on Microsoft Operations Manager (MOM):

• Managed Network Monitoring Package
• Comprehensive Network Monitoring Package

For more information about Decision Consultants' Network Monitoring Packages for mid-size businesses, click:
Network Monitoring Packages (69 Kb PDF file).

Managed Network Monitoring Package
If your business has a small internal IT staff, this package is an economical way to maximize network availability, performance and security.

Key features of Decision Consultants' Managed Network Monitoring Package include:

• DCI performs a needs assessment and configures MOM
• DCI sets up a remote MOM server to monitor your network
• Support is provided during standard business hours
• Decision Consultants' Help Desk Call Center support, coordinates with MOM
• MOM alerts are sent to the DCI Help Desk and to primary and secondary DCI computer consultants and also to your designated IT personnel
• Decision Consultants' Help Desk establishes tickets for all events and oversees the resolution of the problems
• Decision Consultants' Help Desk escalates tickets as needed
• Your IT staff is kept advised on all status of open tickets
• DCI remotely monitors, diagnoses, and fixes problems
• On-site service escalation if the problem can't be resolved remotely
• Contracted Service Level Agreements
• All tickets are closed out with defined resolution
• DCI performs regular service maintenance including application of service packs and security updates
• Hardware must be under manufacturer's on-site warranty service
• DCI recommends that you base your IT network on Windows Server 2003 or Windows 2000 Small Business Server to optimize system reliability and security

Typical Service Level Agreements are:

• 1 hour to Help Desk contact
• 2 hours to start of troubleshooting by a DCI engineer, either remotely or via phone
• 4 hours for or on-site service when service call is received before 1PM, otherwise next business morning

Comprehensive Network Monitoring Package
For small businesses who need enterprise-class support but cannot justify the cost of staffing, equipping and managing a full in-house IT organization, Decision Consultants' Comprehensive Network Monitoring Package gives mission-critical applications round-the-clock uptime and security at reasonable prices and minimum risk.

Key features of Decision Consultants' Comprehensive Network Monitoring Package include:

• All the features of the Managed Network Monitoring Package including Server Management, Reporting, Help Desk and On-site Support
• Designed for mission critical eCommerce, international connectivity, or other high-uptime environments.
• Support on 24x7 basis
• Your IT network must have a minimum level of fault tolerant configuration. DCI can help you bring your system up to fault tolerant configuration before 24x7 support services begin.
• Contracted Service Level Agreements with designated after-hours service commitments
• Decision Consultants' support staff will be equipped to fix problems on-site or remotely without the involvement of your IT staff

Pricing
Prices for Decision Consultants' Network Monitoring Packages are based on the number of servers being monitored and the service level required by your small business. For more information, contact your DCI service representative.

To learn more about Microsoft Operations Manager and how DCI can help your small business achieve enterprise-class network management by deploying this state-of-the-art technology, select one of these topics:

• What Is Microsoft Operations Manager (MOM)?
• MOM in Action: A Case Study

For more information about Decision Consultants' Network Support Packages, call (866)666-7731 or send email to information@dcicorporation.com.