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Knowledge
Transfer
By teaching clients to deal with problems that
are within their skill sets, DCI can focus on providing
high-value services by helping clients deal with more complex
problems and implementing new technologies. It's not unusual
for DCI to help clients hire internal staff, such as desktop
support technicians. once clients grow to the point that
outsourcing these functions is no longer cost effective.
Key
features and benefits of Decision Consultants' knowledge
transfer services include:
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Teach
Clients to Deal with Common Problems
Decision Consultants' helps its clients understand how to
resolve day-to-day problems on their networks. By give its
clients the tools they need to resolve the most common support
issues, DCI can concentrate on solving more complex issues
that need the experience and training of certified and highly
experienced IT professionals. This policy helps build a
sense of partnership to improve the operational efficiency
of their every DCI client.
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And by
freely sharing IT information with its clients, DCI builds
long term relationships that are built on the shared business
value of maximizing the business value of their IT networks.
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Help
Clients Hire Support Staff
If your company gets to the point where it may make sense
to provide some IT services internally, DCI can identify
and qualify qualified candities with the right technical
skills for your environment. Again, this service allows
DCI to focus on the more complex issues that our clients
face while at the same time, lowering the total cost of
ownership of our clients network.
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Customized,
One-On-One Training for End Users
DCI offers customized training for individuals, departments
or organizations who want to expand their knowledge of Microsoft
office productivity software. Find out more about Decision
Consultants'Microsoft Word training, Excel training and
consulting, Microsoft Project training, and Apple Mac consulting.
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Expert-level
Training for Mission-critical Technologies
Decision Consultants' certified consulting experts offer
individualized training on complex, mission-critical technologies
or applications for which your business feels the need for
in-house expertise.
The most common skill sets our clients request are
Active Directory, Microsoft Exchange Server, Microsoft ISA
Server, Cisco based network infrastructure and Voice Over
IP (VoIP) technology.
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CISSP-certified
Security Consulting
DCI provides CISSP-certified security consultants
to improve your IT staff's understanding in a wide range
of security areas including Security Management Practices,
Access Control Systems,
Operations Security, Physical Security, and Disaster
Recovery Planning.
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Detailed
Documentation of Services
DCI gives its clients detailed documentation about all the
services we provide. Our service reports give you a concise
history of important technical issues confronting your network
and they provide guidance into how to resolve problems in
the future.
For
additional information about about Decision Consultants'
network support packages, see Decision Consultants' Network Support Datasheets.
For
an example of how Microsoft Operations Manager helped a
Phoenix, Arizona business achieve enterprise-class network
management, read the Microsoft Operations Manager Case Study.
For
more information about Decision Consultants' Network Support
Packages, call (866)666-7731 or send email
to information@dcicorporation.com.
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