Designed to specifically address the needs and budgets of mid-size businesses, DCI offers a variety of options for delivering support and troubleshooting services.

On-site Service
Some IT problems require onsite support and troubleshooting. DCI has built a strong team of experienced,Microsoft-certified field technicians and engineers who can deliver technical services anywhere in the Phoenix and Tucson, Arizona areas, Las Vegas, Nevada and the Los Angeles and San Diego areas of Southern California. DCI also provides onsite service throughout North America to clients who have WAN-connected offices or affiliates.

Remote Support
By using DCI's Remote Support Services, you can reduce the time and effort it takes to support your network and the people who use it. It will make you more efficient. Decision Consultants' remote support and troubleshooting services give you the greatest leverage for your IT budget. By using sophisticated remote access tools and experienced technicians and engineers DCI can  resolve most IT problems without wasting time and expense by traveling to your site.

Phone Support Call Center
By partnering with Decision Consultants, Inc. for your Help Desk needs you'll have access to the technical resources you need. When you contact the Decision Consultants' Help Desk Call Center you'll be tapping into one Phoenix, Arizona's most experienced support staffs. Phone support can be escalated to onsite service when necessary. In the vast majority of cases, your IT problems can be resolved over the phone or through a combination of phone support and remote access.

24x7 Support
DCI also offers 24x7 support and automated server monitoring to keep mission-critical systems running smoothly.

Staff Augmentation
If you have special network migration or upgrade projects that temporarily require additional IT staff, DCI can supplement your internal organization with experienced technicians and consultants so your special projects are completed on time and within budget.

Site Relocation Services
With DCI as your project manager you can minimize all the risks and liabilities associated with a relocation project. You can be assured of a well thought out plan, and experienced relocation specialists, while DCI assumes full project responsibility. Decision Consultants is committed to your total satisfaction and building a long-term relationship.

Expert Consulting
Maintaining, regularly updating, and trouble-shooting for your networking system is essential for continued productivity and system reliability.  However, providing this support in-house can often be difficult with limited personnel, increasingly complex technology, and numerous end-users who require immediate response.

Decision Consultants' computer support and consulting services gives your small business affordable access to expertise in technical areas where you may lack in-house resources. Decision Consultants' long experience as a Microsoft Gold Certified Partner focusing on Windows networking and security and high-volume email systems has helped some of Arizona's, Southern Nevada's and Southern California's  largest companies improve the operational efficiency of their information networks.

Decision Consultants' system engineers can provide insights on infrastructure and architecture that will allow your information network to grow along with your business without busting your IT budget.

Computer consulting Services available from DCI include:

• Information Technology planning and strategy
• Architecture and design of Windows XP and 2000,Microsoft .NET Server, and BackOffice environments
• Planning for migrations to Windows XP,Windows Server 2003,Windows 2000 Server, Active Directory, Microsoft Exchange 2000 Server.
• Troubleshooting chronic IT problems
• Creating a comprehensive security strategy
• Maximizing system availability and performance through fault-tolerant configuration, efficient network architecture, and proactive monitoring.
• Project management and special project assistance , especially for large-scale upgrades or migrations to or within the Microsoft family of IT solutions
• Requirements definition and documentation
• Product/brand/model identification, bill of materials development, vendor selection and qualification, procurement coordination, and documentation

Help Desk Consulting Services
Decision Consultants' comprehensive Help Desk Consulting Services make it possible for you to set up a results-driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems quickly and efficiently.

Service Costs
DCI bills for all support and troubleshooting services by the hour and offers substantial discounts for large projects and regularly scheduled service. Rates are based on the qualifications of the personnel who provide the service, which in turn is dependent on the nature of the task.

This billing policy can be a major benefit to Decision Consultants' customers, because it minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.