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Value
Pricing for IT Outsourcing
DCI charges a competitive hourly rate for
support services. Clients are not forced to waste money with
minimum commitments that can result in paying for services
that are never delivered. DCI does not add a surcharge
for emergency service, and does not charge for travel time
except for emergency support where a technician or engineer is
at the clients site for less than 4 hours.
Key
features and benefits of Decision Consultants' value pricing
include:
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Competitive
Hourly Rates
DCI charges competitive hourly rates for access to seasoned
support professionals. Decision Consultants' certified consultants
are fast, efficient and experienced. By charging a competitive
hourly rate and solving problems quickly, DCI offers clients
the best return-on-investment available in Arizona and Southern
Nevada for small business IT support.
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Simple
Engagement Model with No Surcharges
Decision Consultants' simple hourly engagement model requires
no complex contracts or hidden charges. Many competitors
have minimum charges or other extra fees that drive up support
costs. For remote support, you pay only for the actual time
spent working on your problem. If it only takes 15 minutes
to solve your problem, then you only pay for 15 minutes.
For regularly scheduled on-site service work you pay only
for the time when our expert is actually on-site solving
your problems. No onsite charges, travel fees, or expenses.
Just our competitive hourly rate. For urgent same-day on-site
service calls, you may have to pay for our engineer's or
technician's travel time, but never an increased emergency
rate.
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Low
Overhead Through Leveraged Technology
Decision Consultants business model is designed to minimize
overhead and leverage the competitive nature of the market.
This allows us to deliver a cost competitive solution
to our clients. We
have worked diligently to build effective and efficient
project management processes: effective so we can ensure
each project is done right, and efficient so we can continue
to price projects competitively.
It is precisely this value proposition, top-quality
work combined with competitive pricing, that sets DCI apart.
Decision Consultants' remote support and proactive monitoring
drive support costs down dramatically by resolving problems
quickly and avoiding catastrophic failures. Decision Consultants'
sophisticated virtual office environment allows Decision
Consultants' consultants to spend more time fixing IT problems
and less time on logistics. Decision Consultants' unique
internal support database allows Decision Consultants' engineers
and technicians to analyze and resolve problems quickly
and to collaborate with colleagues to find best-of-breed
solutions.
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Remote
Support
DCI is a pioneer in providing secure remote support to business
networks. Remote support offers significant productivity
enhancement and savings by solving problems in a fraction
of the time that would be required for an on-site service
call. Decision Consultants' remote support experts know
how to resolve problems quickly, and Decision Consultants'
pricing model for remote support protects clients from having
to pay for services are never delivered.
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Proactive
Monitoring
DCI is Arizona and Southern Nevada's most experienced support
firm in the use of Microsoft Operations Manager (MOM), state-of-the-art
software that proactively monitors network servers and infrastructure
to identify potential problems before they can disrupt your
business. MOM automatically scans event logs from critical
servers, then filters and analyzes these system events based
on an extensive, continually updated support database. When
MOM detects a problem, it generates alarms to notify DCI's
service personnel. MOM also produces trend reports so you
can track the health of your network. All of Decision Consultants'
special IT outsourcing support packages utilize Microsoft
Operations Manager to keep business networks up and running
with minimal intervention by service personnel.
For
additional information about about Decision Consultants'
network support packages, see Decision Consultants' IT Outsourcing and Network Monitoring
Datasheets.
For
an example of how Microsoft Operations Manager helped a
Phoenix, Arizona business achieve enterprise-class network
management, read the Microsoft Operations Manager Case
Study.
For
more information about Decision Consultants' Network Support
Packages, call
(866)666-7731 or send email to information@dcicorporation.com.
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