DCI also offers detailed documentation for all services
performed. These in-depth service reports provide your internal
IT staff a convenient and helpful chronicle of key technical
issues concerning your IT system and can provide insight on
how to prepare for and solve problems to come.
Does DCI publish datasheets on specific IT outsourcing packages?
DCI has produced IT Outsourcing datasheets for several support
bundles targeted for small and medium sized companies. DCI’s
Small Business IT Outsourcing Package offers affordable
IT management, network consulting, technical support and Help
Desk services for Arizona, Southern Nevada, Southern California and Colorado Area businesses with 10-50
network users.
DCI's Network Monitoring Packages provide 24x7 server
monitoring and IT support for Bay Area businesses that have
50-250 networked users.
How can DCI make 24x7 support affordable for a small business?
Even if your information technology budget is small, DCI offers
cost effective network support bundles that will give your
business computer system the robustness, security and performance
your business requires. DCI's 24x7 Network Support Services
combine the capability of some of the Bay Area's most skilled
Microsoft-certified and Cisco-certified IT consultants, the
latest network management software, and budget friendly service
bundles to keep your line-of-business network applications
and servers available and productive.
Can DCI help my business migrate to Windows Server 2003?
DCI can help you with designing, integrating, supporting and
repairing sophisticated IT solutions powered by Microsoft
Windows Server 2003, and can support your migration from earlier
Windows Servers or from Multi-OS environments. DCI's migration,
integration, update management, and application development
services include planning and network design, configuration
and deployment.
What are the advantages of building-to-building wireless bridging?
License-free wireless bridges offer a quick and affordable way to establish secure, high-speed data connections between buildings. This can eliminate the cost of an additional leased line, provide an emergency redundant communication link, or act as an inexpensive data backhaul. By lowering installation costs and eliminating recurring fees associated with standard T1, E1 or DS-3 lines, wireless bridges can often pay for themselves within a few months.
What is DCI's expertise with wide area networking?
DCI's IT professionals have ample experience working with dozens of leading ISPs and
telecommunication carriers delivering a rich array of WAN and Internet connection options, including ADSL, ATM, DSL,
frame relay, SDSL, T1, T3 and VPN solutions to answer our customers' requirements for multi-office networks,
Internet connectivity, and voice communications.
DCI's ISP, telecommunication carrier and
data center vendor experience includes AT&T, Cable & Wireless, Covad, EarthLink, Global Crossing, Level 3 Communications/Genuity,
MCI Worldcom/UUNET, Qwest Communications, PSINET, SAVVIS, SBC Pacific Bell, Sprint, Verio,
XO Communications and NextWeb.
How can DCI help
my business with a complex Active Directory deployment?
DCI's Active Directory consulting services include certified
help in planning, deploying and troubleshooting complex Active
Directory (AD) installations. DCI's Microsoft-certified staff
have extensive experience troubleshooting complex Active Directory
issues such as replication problems, multi-domain partition
configurations, corrupted AD objects, clean-up of legacy beta
software configuration objects in live AD environment, and
fixing of failed installations of AD and AD-integrated programs.
DCI is also skilled in using “expert only” AD tools such as
ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
What are the advantages to my business of DCI's network monitoring outsourcing?
Microsoft Operations Manager (MOM) improves the stability
of mission-critical applications by proactively detecting
and helping to fix problems before they can bring down a network.
Microsoft Operations Manager can optimize system performance
by examining predefined performance thresholds and usage patterns
on key servers, allowing network support staff to be more
efficient in adding performance-related resources and to eradicate
trouble areas before they cause serious system bottlenecks.
However, setting up Microsoft Operations Manager to take full
advantage of this state-of-the-art monitoring software can
be tricky. With over four years of experience with the NetIQ
software upon which MOM is derived, DCI's technical team members
can help you choose the proper MOM components, deploy and
configure MOM, and write custom rules, scripts, reports and
alerts for your enterprise. DCI can also document MOM's network
monitoring rules and procedures for your IT organization.
How does DCI support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for large companies, DCI uses a
phased technique based on agreed upon milestones in order
to meet budgetary, scheduling, and technical targets while
minimizing business disruption. DCI's methodology takes advantage
of industry project management standards based on the best
practices defined by the Microsoft Solutions Framework (MSF)
and includes requirements definition, planning and architecture
proposals, testing, design tuning, and expert deployment.
All phases are documented to create a detailed description
of IT services delivered and to assist in ongoing system support.
Does DCI support Microsoft Operations Manager (MOM) software?
DCI has long experience both providing
Microsoft
Operations Manager (MOM) consulting services and using this advanced server monitoring tool.
DCI offers Bay Area small and medium-size businesses two basic outsourcing support programs built on Microsoft Operations Manager (MOM):
- Managed Network Monitoring Package
- Comprehensive Network Monitoring Package
Does DCI offer
consulting help for server clustering with Windows 2003 Server?
DCI provides server clustering support to help your company
design clustered server configurations that offer 100% uptime,
even for normal maintenance operations. This high-availability
is feasible because a single server in a cluster can be taken
off-line for servicing without impacting workers. Server clustering
also enables IT staff to install vital security updates during
normal working hours without impacting user productivity.
