Does DCI support Microsoft Operations Manager (MOM) software?
DCI has extensive experience both offering Microsoft Operations Manager (MOM) consulting services and using this state-of-the-art server monitoring solution. DCI offers Bay Area small and mid-sized organizations two basic outsourcing service packages based on Microsoft Operations Manager (MOM):

• Managed Network Monitoring Package
• Comprehensive Network Monitoring Package

How can DCI help me deploy Entourage to enable collaboration between Mac users and Windows users?
DCI's Microsoft-certified technical team members and Mac experts can show you how to interface your Mac systems to your Exchange Server through DCI's extensive Entourage support. DCI will ensure that your Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web Access are efficiently enabled. DCI can also provide a full range of Microsoft Exchange technical services including integration, management, security, remote connections, performance tuning, plus spam detection and virus protection. DCI also can provide customized one-on-one Entourage seminars.

Does DCI support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to providing a wide array of security technologies] from Microsoft and Cisco small and medium size businesses experienced} consulting for technologies from other important Firewall and VPN suppliers including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

Does DCI offer help with specific Apple Mac applications?
DCI's Apple Macintosh consultants can nurture the creative side of Macintosh environments by offering professional services and teaching in graphics, sound, and video. DCI's trainers can provide education in a variety of Macintosh software programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Final Cut Pro, Adobe After Effects, Apple Motion, Apple Logic, MOTU Digital Performer, and Digidesign Pro Tools. DCI can also assist you with specific projects such as image capture or digitizing sound or video or integrating an commercial grade post-production studio.

How can DCI enhance my network security?
DCI's security services include a comprehensive security audit, disaster recovery, virus protection and deletion, spam filtering, firewall technology, ISP relationships, backup strategy definition, and planning for secure commerce. DCI's engineers offer ISA Server 2004 consulting to help your enterprise implement technology that builds on Windows 2003 security and Active Directory for policy-based security, acceleration and management. DCI offers CISSP Security Consulting Services to help your enterprise improve security in many areas including security management practices, security architecture and models, access control systems and methodology, applications development security, operations security, physical security, cryptography , telecommunications, network and Internet security, and business continuity planning.

Does DCI provide consulting services for Microsoft Small Business Server 2003?
DCI provides extensive consulting services for Microsoft Small Business Server 2003 such as an economical IT support offering that allows you to outsource all your system management, IT support and help desk requirements to DCI's skilled group of Microsoft-certified consulting experts and support specialists. You get top-level IT support without the cost and distraction of maintaining a big internal IT group.

How do DCI's consultants implement knowledge transfer to my in-house IT staff?
DCI's knowledge transfer services include customized training created for individuals who desire to increase their understanding of critical office productivity applications and network infrastructure. Learn more about DCI's Word seminars, Excel training and consulting, MS Project training, and Apple Mac help.

DCI also provides itemized documentation for all services performed. These in-depth service reports offer your in-house IT staff a convenient and helpful history of important technical issues concerning your IT system and can provide insight on how to anticipate and solve problems to come.

Can DCI help my business customize applications based on Microsoft Great Plains software?
The open architecture of Great Plains makes it possible to design custom Great Plains business tools that offer all of the basic functionality of proven Microsoft Dynamics GP solutions but also meet the particular requirements of your organization. With utilization of the Modifier with Microsoft Visual Basic for Applications, software engineers are able to work with the most widely used programming environment in the software industry to adapt Microsoft Dynamics GP information views, supplement or modify business logic, customize forms and reports, or extend connectivity with Microsoft Office applications. DCI's expertise with Microsoft .NET programming, SQL applications, and development experience with VBasic, XML and other developer tools make it possible to create custom mission-critical programs and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that allows your internal IT staff to benefit from the network monitoring services of an outside IT support firm. If your company has a small internal IT group, DCI's Managed Network Monitoring co-sourcing offering is an economical way to maximize system availability, capacity and security.

Key components of DCI's Managed Network Monitoring Package include:

• DCI does a requirements evaluation and installs Microsoft Operations Manager (MOM)
• DCI deploys a remote MOM server to monitor your IT system
• DCI provides Help Desk Call Center support, coordinated with MOM
• DCI remotely monitors, diagnoses, and/or fixes problems
• DCI performs ongoing IT management including installation of service packs and security updates
• Hardware must be under vendor's on-site warranty service

Can DCI help our business relocate our IT infrastructure?
DCI can provide a Microsoft-certified IT consultant who can assist you with a seamless business network relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with expert support throughout.

How does DCI handle problem escalation?
DCI utilizes a team approach to problem escalation, making it possible to deal with even the most difficult technical problems that can crop up from time to time. By leveraging hundreds of man-years of experience from DCI's Microsoft and Cisco-certified consultants, DCI can quickly and cost-effectively repair even the most vexing issues. Working with hundreds of businesses and performing thousands of sophisticated implementation and integration tasks annually provides DCI a unique view on which approaches succeed and which do not.

How can DCI help large enterprises?
DCI's technical team members can help large enterprises design, deploy and support major rollouts of vital Microsoft technology such as Active Directory, Microsoft Exchange Server, SMS Server and SQL Server. DCI has helped some of the world's largest companies successfully integrate mission-critical information technology solutions powered by Microsoft technology and can offer local consulting expertise for enterprises with branch offices in the Bay Area or the California Central Valley.

Who founded DCI?
DCI's founder and head of engineering, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the creation and deployment of hundreds of innovative business solutions using Microsoft and Cisco technologies. Mr. Kent started DCI in order to meet the needs of small businesses who can't justify the expense of supporting and managing a large IT staff but who still require reliable, secure, fast information networks.