| Overview
 For
small businesses and startups with 10 to 50 network users,
DCI's IT outsourcing services free you from dependence on
an individual freelance consultant while giving you affordable,
reliable access to enterprise-class technical expertise. By
delivering professional know-how when you need it, providing
specialized expertise in key applications, offering unique
services such as automated server monitoring, and charging
only for services you use, DCI gives you an affordable way
to maximize the business value of your network. DCI is the
smart way for small businesses to build and maintain a reliable
and secure information system and to have fast access to the
skilled support ordinarily available only to businesses who
can afford a large internal IT organization.
Why DCI Makes Sense for Small
Businesses
DCI's staff size, breadth and depth of technical expertise,
and familiarity with enterprise IT allow small businesses
to avoid the pitfalls associated with excessive reliance on
smaller service organizations or independent freelance consultants.
Working with DCI allows your small business to:
- Avoid Dependence on Individual
Freelance Consultants
For IT support small businesses often rely heavily on independent
freelance consultants. Although freelance consultants carry
less overhead than larger support organizations and can
afford to charge marginally less, they are often stretched
too thin to respond quickly to urgent situations. If an
independent consultant is busy with another client, sick,
on vacation or in training, the lack of backup personnel
may force your business to wait for help during an emergency.
As your small business grows, network downtime or problems
with critical applications become more costly. The money
you thought you were saving on a freelancer can be eaten
up quickly by lost productivity.
- Have Access to Expertise
in Complex IT Solutions
Many small service organizations or freelance consultants
focused on small business IT support may excel at providing
"connect-the-dots" solutions but lack the experience
to deal cost-effectively with complex IT infrastructures
with features such as multi-office connectivity, VPNs, mobile
workforces, telecommuter support, integrated financial and
operational applications, eCommerce, and custom software.
DCI's enterprise experience can be valuable to your small
business because enterprise environments are inherently
complex, integration issues require in-depth knowledge in
many IT disciplines, and achieving a high level of stability,
reliability and security requires enterprise-proven best
practices.
- Build a Solid Foundation
for Seamless Growth
Small businesses often start with an IT system implemented
on a shoestring budget. Lacking a proper foundation, a series
of band-aid fixes often get piled on top of a weak foundation.
As a business grows, stability and scalability issues can
hinder the success of the organization. Such environments
need proper assessment, intelligent strategic planning,
and broad-based expertise to upgrade to an IT infrastructure
that will provide the solid foundation to meet critical
business needs and ease future growth.
- Work with Solution Providers,
Not Product Resellers
Small businesses require guidance and education to navigate
through an increasingly complex maze of technology options
available for accelerating business growth and improving
efficiency. They do not need an IT consultant who is trying
to sell them a product. DCI avoids conflicts of interest
by not selling any products. This allows DCI to align technical
expertise with the best interests of clients. IT consulting
and product selling can lead to a situation where the proposed
solution is built around a predetermined technology rather
than the genuine needs of a small business.
- Unique Advantages of Working
with DCI
As a Microsoft Gold Certified Partner and a Microsoft Small
Business Specialist, DCI is an acknowledged expert at the
core system software and office productivity applications
used by most small businesses. As a Cisco-certified partner,
DCI also offers expertise for an increasingly complex array
of infrastructure technologies including firewalls, switches,
routers, voice-over-IP solutions and wireless connectivity.
In addition, DCI's CISSP-certified consultants and CISM-certified
security professionals offer a company-wide perspective
on network security. The breadth and depth of DCI's consulting
expertise brings a unique set of advantages to companies
trying to maximize the business value of their IT network
within a reasonable budget. These advantages include:
- Best Practices
DCI’s staff of Microsoft and Cisco certified consultants
average more than ten years of real-world industry experience,
in the trenches of IT support, performing a wide variety
of technical projects for a broad range of clients. Each
consultant brings a set of personal best practices from
this extensive industry experience, and these are further
refined by the company-wide best practices training that
DCI instills in its consulting staff. This means you get
not just expert technical skills, but a consultant with
proven methods for how to apply those skills to solving
real-world business problems successfully and in a repeatable
fashion. Find out more about DCI's best practices for
network consulting.
- Competitive Pricing
DCI charges a competitive hourly rate for services. Clients
are not forced to waste money with retainers or minimum
commitments that may result in paying for services that
are never delivered. DCI does not add a surcharge for
after-hours or emergency service, and does not charge
for travel time except for emergency support where on-site
time is less than 4 hours. Find out more about DCI's value
pricing for IT outsourcing.
- Full Documentation of IT Services
DCI has developed a sophisticated service reporting system
that records and archives detailed documentation for all
delivered services. Unlike freelance consultants who often
provide scant documentation or details of services performed,
every service provided by DCI is accompanied by comprehensive
documentation. Every DCI staff member has full access
to the service reports generated by every staff member
to every client. The discipline of documenting and storing
service records results in more efficient service and
avoids a variety of common and unfortunate scenarios such
as when a service customer is effectively held hostage
to a consultant who won’t release the keys to the
kingdom. Find out more about DCI's documentation of IT
outsourcing services.
- Knowledge Transfer
DCI is committed to knowledge transfer from DCI's consultants
to customers. By teaching clients to deal with problems
that are within their comfort zone, DCI can focus on providing
high-value services by helping clients resolve complex
problems and facilitating the adoption of leading-edge
technologies. DCI often helps clients hire internal, front-end
support staff, such as desktop support technicians, once
clients grow to the point that outsourcing these functions
is no longer cost effective. Find out more about DCI's
knowledge transfer services.
- Service Delivery Options
Available for Small Businesses
To suit the needs and budgets of mid-size businesses,
DCI offers a variety of options for delivering support,
troubleshooting and consulting services. Find out more
about DCI's service delivery options for mid-size businesses.
- IT Outsourcing and Network
Monitoring Packages
As a result of years of experience supporting small business
IT networks, DCI has developed a variety of IT Outsourcing
and Network Monitoring Packages designed to provide an
affordable way for Arizona, Southern Nevada and Southern
California small businesses maintain information systems
that feature high availability, performance and security.
DCI’s IT Outsourcing and Network Monitoring Packages
are based on the proactive problem solving capabilities
of Microsoft Operations Manager (MOM), a next-generation
network management software platform that monitors the
availability, performance and security of your information
system and identifies problems before they can disrupt
your network. DCI's IT Outsourcing and Network Monitoring
Packages also feature network assessment, security audits,
Help Desk Call Center support, and the establishment of
safe remote connections between your network and DCI’s
support experts. Find out more about DCI's IT Outsourcing
and Network Monitoring Packages for cost-effective IT
support outsourcing.
For concise information about DCI's network support packages,
check out DCI's datasheets for Outsourcing
IT and Network Monitoring Packages, available in Adobe
Acrobat format for easy printing.
For an example of how Microsoft Operations Manager helped
a business achieve enterprise-class network management, read
the Microsoft
Operations Manager Case Study.
For more information about DCI's Network Support Packages,
call (866)237-2176 or send email to information@dcicorporation.com
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