| Overview
Even if your IT budget is small,
DCI offers an affordable support package that will give your
IT network the reliability, security and performance your
business needs. Decision Consultants' 24x7 Network Support
Services combine the services of some of Arizona, Southern
Nevada and Southern California's most experienced Microsoft-certified
and Cisco-certified IT consultants, the latest network management
software, and cost-effective service programs to keep your
mission-critical network applications and servers up and running.
Decision
Consultants' 24x7 Network Management Services
include:
- Proactive, automated network monitoring
- Timely, expert response to problems
- Remote network support to cut costs and resolve problems
quickly
- Help Desk Call Center for expert phone support
Proactive
Network Management with Microsoft Operations
Manager
The
heart of Decision Consultants' 24x7 Network Management
Services is Microsoft Operations Manager (MOM),
state-of-the-art software that proactively monitors key
network servers to identify potential problems before they can
disrupt your business. MOM automatically scans event logs from
critical servers, then filters and analyzes these system
events based on an extensive, continually updated support
database. When MOM detects a problem, it executes special
corrective scripts or generates alarms to notify our technical
staff. MOM also produces trend reports so you can track the
health of your network.
Decision
Consultants' network consultants configure MOM to match your
IT environment and business needs, create custom rules,
analyze MOM reports, and respond effectively and efficiently
to MOM alerts by using the remote support interface. For
severe problems requiring onsite service, DCI can dispatch a
Microsoft-certified or Cisco-certified field engineer to any
location in Arizona, Southern Nevada or Southern
California.
For
more information about Decision Consultants' Network Support
Packages, call (866)666-7731 or send email
to information@dcicorporation.com.
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