Arizona, Southern Nevada and Southern California

Full Documentation of IT Services
DCI has developed a sophisticated service reporting system that records detailed information about all of the services performed for a client. Unlike freelance consultants who often provide scant documentation at best. Every DCI staff member has full access to the service reports created by every staff member to every client. The discipline of documenting and storing service records results in more efficient service and avoids a variety of common and unfortunate problems. This can happen when a service customer is "held hostage" to a consultant who won't, for example, release system passwords when you want to use another service provider. Find out more about Decision Consultants' documentation of IT outsourcing services

Key features and benefits of Decision Consultants' services documentation include:

• Promote Best Practices
  Decision Consultants' highly evolved service reporting system provides detailed documentation for all delivered services. Every DCI staff member has full access to all the details of services delivered by any staff member to every client. This record of problems and solutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allows Decision Consultants' consultants to share their experiences company-wide so that the overall effectiveness of Decision Consultants' support grows over time. Find out more about the scope and benefits of Decision Consultants' best practices for IT consulting.
• Receive Better Value for Your Support Budget
  Decision Consultants' staff of Microsoft and Cisco certified technicians and engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. Each technician brings a set of personal best practices from this extensive industry experience. These are further refined by DCI's best practices training that each technician and engineer completes. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to successfully solving real-world business problems. Find out more about the how DCI offers the best value for IT consulting.
• Knowledge Transfer
  DCI is committed to knowledge transfer to our customers. By teaching clients to deal with problems that are within their comfort zone, DCI can focus on providing higher level services and dealing with more complex problems.  DCI often helps clients hire internal, support staff, such as desktop support technicians. Find out more about Decision Consultants' knowledge transfer.
• Avoid Dependence on a Single Service Provider
  The accumulated service reports created for your company by DCI help you avoid becoming dependent on a single consultant. Detailed service reports make it possible for one DCI consultant to take up where another left off while minimizing time spent getting up to speed on your network environment. Another benefit of Decision Consultants' service reporting system is that your company can more easily build up an internal IT support organization if and when it becomes economical to do so, or you can move to another consulting firm if you become dissatisfied with Decision Consultants' service.
• Track Where Your Support Dollars are Spent
  Decision Consultants' service reports can help you evaluate the effectiveness of Decision Consultants' consultants, compare budgeted expenses to actual ones, and estimate future support costs. In case your company is considering building up your IT staff in order to assume more support responsibility internally, Decision Consultants' service reports will provide the return on investment data to help you make an informed make-or-buy decision.

For information about about Decision Consultants' network support packages, check out Decision Consultants' Network Support Datasheets, available in Adobe Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a Arizona, Southern Nevada, Southern California and Colorado Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

For more information about Decision Consultants' Network Support Packages, call (866)666-7731 or send email to information@dcicorporation.com.