Knowledge Transfer
By teaching clients to deal with problems that are within their skill sets, DCI can focus on providing high-value services by helping clients deal with more complex problems and implementing new technologies. It's not unusual for DCI to help clients hire internal staff, such as desktop support technicians. once clients grow to the point that outsourcing these functions is no longer cost effective.

Key features and benefits of Decision Consultants' knowledge transfer services include:

• Teach Clients to Deal with Common Problems
  Decision Consultants' helps its clients understand how to resolve day-to-day problems on their networks. By give its clients the tools they need to resolve the most common support issues, DCI can concentrate on solving more complex issues that need the experience and training of certified and highly experienced IT professionals. This policy helps build a sense of partnership to improve the operational efficiency of their every DCI client.
• And by freely sharing IT information with its clients, DCI builds long term relationships that are built on the shared business value of maximizing the business value of their IT networks.
• Help Clients Hire Support Staff
  If your company gets to the point where it may make sense to provide some IT services internally, DCI can identify and qualify qualified candities with the right technical skills for your environment. Again, this service allows DCI to focus on the more complex issues that our clients face while at the same time, lowering the total cost of ownership of our clients network.
• Customized, One-On-One Training for End Users
  DCI offers customized training for individuals, departments or organizations who want to expand their knowledge of Microsoft office productivity software. Find out more about Decision Consultants' Microsoft Word training,Excel training and consulting, Microsoft Project training, and Apple Mac consulting.
• Expert-level Training for Mission-critical Technologies
  Decision Consultants' certified consulting experts offer individualized training on complex, mission-critical technologies or applications for which your business feels the need for in-house expertise.  The most common skill sets our clients request are Active Directory, Microsoft Exchange Server, Microsoft ISA Server, Cisco based network infrastructure and Voice Over IP (VoIP) technology.
• CISSP-certified Security Consulting
  DCI provides CISSP-certified security consultants to improve your IT staff's understanding in a wide range of security areas including Security Management Practices, Access Control Systems,  Operations Security, Physical Security, and Disaster Recovery Planning.
• Detailed Documentation of Services
  DCI gives its clientsdetailed documentation about all the services we provide. Our service reports give you a concise history of important technical issues confronting your network and they provide guidance into how to resolve problems in the future.

 For additional information about about Decision Consultants' network support packages, see Decision Consultants' Network Support Datasheets.

For an example of how Microsoft Operations Manager helped a Phoenix, Arizona business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

For more information about Decision Consultants' Network Support Packages, call (866)666-7731 or send email to information@dcicorporation.com.