Practices

Arizona, Southern Nevada and Southern California

Microsoft Consulting Best Practices
DCI’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. Each consultant brings a set of personal best practices from this extensive industry experience, and these are further refined by the company-wide best practices training that DCI instills in its consulting staff. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Key features and benefits of DCI's best practices include:

Individual Experts
DCI’s staff of IT consultants is made up of one of the most experienced teams of Microsoft and Cisco experts in Arizona, Southern Nevada and Southern California. Averaging more than 10 years of professional experience per consultant, DCI's certified experts bring a proven set of methods for solving technical problems, planning projects, and providing consulting services. The technical depth and breadth of DCI's support staff allows DCI to provide your business with a consulting expert who has task-relevant skills and an effective approach for delivering fast and affordable IT solutions.

Problem Escalation Through Teamwork
When required, DCI utilizes a highly effective team approach to solving the most difficult technical problems that can crop up from time to time. By leveraging hundreds of man-years of experience from DCI's Microsoft and Cisco certified experts, DCI can quickly and efficiently solve even the most vexing issues. Working with hundreds of clients and performing thousands of complex implementation and integration projects every year gives DCI a unique perspective on which approaches work and which do not. Complex software interactions are a minefield for even the most skilled engineers unless they have a long and diverse history in hands-on work with a broad array of technologies.

Company-wide Standards for Best Practices
DCI has used the combined experience of its senior consulting staff to develop an internal, company-wide set of best practices designed to ensure timely, cost-effective resolution of technical problems and to measure and maximize customer satisfaction. These practices include a strong emphasis on customer communication and services documentation. DCI's Founder and President, Les Kent, has a 25-year track record of successful technology integration, business management, marketing, and operations. DCI's company-wide best practices are strongly influenced by Mr. Kent's experiences developing complex computer and network based technical solutions while working as a system architect, software developer, project manager, implementation expert and troubleshooter.

Ongoing Training
As a certified partner with Microsoft and Cisco, DCI makes sure that staff consultants undergo ongoing technical and best-practices training that contains valuable lessons and methods for technology adoption that have been gleaned from the experience of hundreds of thousands of expert technical personnel worldwide. This results in more efficient delivery of services to DCI's clients.

Internal Database of Problems and Proven Solutions
DCI's highly evolved service reporting system provides detailed documentation for all delivered services. Every DCI staff member has full access to all the details of services delivered by any staff member to every client. This record of problems and solutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allows DCI's consultants to share their experiences company-wide so that the overall effectiveness of DCI's support grows over time. This database also eliminates your dependence on a single consultant by making it possible for one DCI consultant to take up where another left off while minimizing time spent getting up to speed on your network environment. Another benefit of DCI's service reporting system is that your company can more easily take on IT support services in house if it becomes economical to do so, or you can move to another consulting firm if you become dissatisfied with DCI's service.

Microsoft Solutions Framework Project Methodology
For larger projects, DCI consultants utilize the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into discrete and manageable phases that reduce the risk of a project getting out of control. Each phase creates a solid foundation for the success of later phases. Design and integration issues are identified early in the project cycle so problems can be identified and dealt with before users are impacted and costs skyrocket due to unforeseen problems during large scale deployment. All phases are documented to provide a detailed description of technical services delivered and to assist in ongoing system maintenance.

Access to External Support Databases
As certified support partners of Microsoft and Cisco, DCI has access to the world's largest support databases and resources. Among the most powerful support databases available to DCI's consultants are the operational best practices incorporated in the various Management Packs created by Microsoft and third parties for use with Microsoft Operations Manager, the proactive server monitoring software used as the basis of DCI's special IT outsourcing and network monitoring packages. Management Packs contain pre-built processing rules that can react to events, thresholds and alerts monitored by Microsoft Operations Manager. Management Packs can also give expert advice on how to handle specific problems by automatically extracting relevant articles from the extensive Microsoft Knowledge Base.

For concise information about about DCI's network support packages, check out DCI's IT Outsourcing and Network Monitoring Datasheets, available in Adobe Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a Arizona, Southern Nevada, Southern California and Colorado Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

For more information about DCI's Network Support Packages, call (866)666-7731 or send email to information@dcicorporation.com.