Small Business IT Outsourcing
Arizona, Southern Nevada and Southern California
DCI offers small businesses a variety of options for delivering
support and troubleshooting services.
On-site Service
Some IT problems require onsite support and troubleshooting. DCI
has built a strong team of experienced, Microsoft-certified field
technicians and engineers who can deliver technical services anywhere
in the Arizona, Southern Nevada and Southern California. DCI also
provides onsite service throughout North America to clients who
have WAN-connected offices or affiliates.
Remote Support
DCI's remote support and troubleshooting services give you the greatest
leverage for your IT budget. Sophisticated remote access tools and
experienced technicians and engineers combine to enable DCI to resolve
most IT problems without wasting time and expense by traveling to
your site. DCI is a pioneer in providing remote IT support and has
developed an extensive virtual network of support personnel who
can deliver fast and low-cost solutions.
Phone Support Call Center
When you need to talk to a technical expert, phone DCI's Help Desk
Call Center. You'll be tapping into one of the Arizona, Southern Nevada, Southern California and Colorado Area's most experienced support staffs. Phone support can be escalated
to onsite service when necessary, but in the vast majority of cases
your IT problems can be resolved over the phone or through a combination
of phone support and remote access.
24x7 Support
DCI also offers 24x7 support and automated server monitoring to
keep mission-critical systems running smoothly.
Staff Augmentation
If you have special network migration or upgrade projects that temporarily
require additional IT staff, DCI can supplement your internal organization
with experienced technicians and consultants so your special projects
are completed on time and within budget.
Site Relocation Services
DCI can provide a Microsoft-certified IT consulting expert who can
help you plan and manage a seamless move of your IT infrastructure
to a new facility, including data center design and setup, project
management, ISP and telecommunications carrier selection and coordination,
and coordinated system upgrades — all with comprehensive ongoing
support throughout. DCI's site relocation teams can work during
off hours and weekends in order to minimize business disruption.
Expert Consulting
DCI's computer consulting services give your small business affordable
access to expertise in technical areas where you may lack in-house
resources. DCI's long experience as a Microsoft Gold Certified Partner
focusing on Windows networking and security and high-volume email
systems has helped some of the Arizona, Southern Nevada, Southern California and Colorado Area's largest
companies improve the efficiency of their information networks.
DCI's system engineers can provide insights on infrastructure and
architecture that will allow your information network to grow along
with your business without busting your IT budget.
Computer consulting Services available from DCI include:
- Information Technology planning and strategy
- Architecture and design of Windows XP and 2000, Microsoft .NET
Server, and BackOffice environments
- Planning for migrations to Windows XP, Windows Server 2003,
Windows 2000 Server, Active Directory, Exchange Server 2003, and
Microsoft Exchange 2000 Server.
- Troubleshooting chronic IT problems
- Creating a comprehensive security strategy
- Maximizing system availability and performance through fault-tolerant
configuration, efficient network architecture, and proactive monitoring.
- Project management and special project assistance , especially
for large-scale upgrades or migrations to or within the Microsoft
family of IT solutions
- Requirements definition and documentation
- Product/brand/model identification, bill of materials development,
vendor selection and qualification, procurement coordination,
and documentation
- DCI's computer consulting services are available for as-needed
help, for specific projects, or for ongoing support.
Help Desk Consulting Services
DCI's comprehensive Help Desk Consulting Services make it possible
for you to set up a results-driven Help Desk that uses proven techniques
to interact with clients and troubleshoot problems quickly and efficiently.
Service Costs
DCI bills for all support and troubleshooting services by the hour
and offers substantial discounts for large projects and regularly
scheduled service. Rates are based on the qualifications of the
personnel who provide the service, which in turn is dependent on
the nature of the task.
This billing policy can be a major benefit to DCI's customers, because
it minimizes the likelihood of paying high rates for simple jobs
but still makes it possible to elevate the level of expertise assigned
to a task in case of complications or expanded requirements.
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