|
Value
Pricing for IT Outsourcing
DCI charges a competitive hourly rate for
support services. Clients are not forced to waste money with
minimum commitments that can result in paying for services
that are never delivered. DCI does not add a surcharge
for emergency service, and does not charge for travel time
except for emergency support where a technician or engineer is
at the clients site for less than 4 hours.
Key
features and benefits of Decision Consultants' value pricing
include:
-
Competitive
Hourly Rates
DCI charges
competitive hourly rates for access to seasoned support
professionals. Decision Consultants' certified consultants
are fast, efficient and experienced. By charging a
competitive hourly rate and solving problems quickly, DCI
offers clients the best return-on-investment available in
Arizona and Southern Nevada for small business IT support.
-
Simple
Engagement Model with No Surcharges
Decision
Consultants' simple hourly engagement model requires no
complex contracts or hidden charges. Many competitors have
minimum charges or other extra fees that drive up support
costs. For remote support, you pay only for the actual time
spent working on your problem. If it only takes 15 minutes
to solve your problem, then you only pay for 15 minutes. For
regularly scheduled on-site service work you pay only for
the time when our expert is actually on-site solving your
problems. No onsite charges, travel fees, or expenses. Just
our competitive hourly rate. For urgent same-day on-site
service calls, you may have to pay for our engineer's or
technician's travel time, but never an increased emergency
rate.
-
Low
Overhead Through Leveraged Technology
Decision
Consultants business model is designed to minimize overhead
and leverage the competitive nature of the market. This allows us to
deliver a cost competitive solution to our clients. We have worked
diligently to build effective and efficient project
management processes: effective so we can ensure each
project is done right, and efficient so we can continue to
price projects competitively. It is precisely this
value proposition, top-quality work combined with
competitive pricing, that sets DCI apart. Decision
Consultants' remote support and proactive monitoring drive
support costs down dramatically by resolving problems
quickly and avoiding catastrophic failures. Decision
Consultants' sophisticated virtual office environment allows
Decision Consultants' consultants to spend more time fixing
IT problems and less time on logistics. Decision
Consultants' unique
internal support database allows
Decision Consultants' engineers and technicians to analyze
and resolve problems quickly and to collaborate with
colleagues to find best-of-breed solutions.
-
Remote
Support
DCI is a
pioneer in providing secure remote support to business
networks. Remote support offers significant productivity
enhancement and savings by solving problems in a fraction of
the time that would be required for an on-site service call.
Decision Consultants' remote support experts know how to
resolve problems quickly, and Decision Consultants' pricing
model for remote support protects clients from having to pay
for services are never delivered.
-
Proactive
Monitoring
DCI is
Arizona and Southern Nevada's most experienced support firm
in the use of Microsoft Operations Manager (MOM),
state-of-the-art software that proactively monitors network
servers and infrastructure to identify potential problems
before they can disrupt your business. MOM automatically
scans event logs from critical servers, then filters and
analyzes these system events based on an extensive,
continually updated support database. When MOM detects a
problem, it generates alarms to notify DCI's service
personnel. MOM also produces trend reports so you can track
the health of your network. All of Decision Consultants'
special
IT outsourcing support packages
utilize Microsoft Operations Manager to keep business
networks up and running with minimal intervention by service
personnel.
For
additional information about about Decision Consultants'
network support packages, see Decision Consultants' IT Outsourcing and Network Monitoring
Datasheets
For
an example of how Microsoft Operations Manager helped a
Phoenix, Arizona business achieve enterprise-class network
management, read the Microsoft Operations Manager Case
Study.
For
more information about Decision Consultants' Network Support
Packages, call (866)666-7731 or send email
to information@dcicorporation.com.
|
