Does DCI support Microsoft Operations Manager (MOM) software?
DCI has long background both delivering Microsoft Operations
Manager (MOM) consulting services and using this powerful
server monitoring solution. DCI offers Bay Area small and
medium-size companies two basic outsourcing service offerings
based on Microsoft Operations Manager (MOM):
- Managed Network Monitoring Package
- Comprehensive Network Monitoring Package
Does DCI offer
support for UNIX developers?
If you are creating UNIX or Linux software on a system that
has Microsoft-powered servers, workstations and applications,
DCI can provide IT outsourcing and support help that keeps
your system productive while permitting you to concentrate
on your field of strategic expertise. By using round-the-clock
network monitoring and delivering off-site and on-site support
as you require it, DCI offers developers an economical way
to support an IT network that features high availability,
security and throughput.
Why does DCI recommend upgrading from Microsoft Exchange 2000 Server to Exchange Server 2003?
Microsoft Exchange Server 2003 features enhancements in functionality
over Exchange 2000 Server in important areas such as disaster
recovery, speed, security, mobility, collaboration and manageability.
DCI can help you migrate from earlier versions of Exchange
to Exchange Server 2003 seamlessly so that your network is
not disrupted. Even for complicated multi-server or multi-site
migrations, DCI has the experience to finish your project
rapidly and economically. DCI's Microsoft Exchange support,
troubleshooting and consulting services include help with
the integration of third-party enhancements that are best
matched to your company goals.
What are some examples
of small businesses saving money by outsourcing IT support
to DCI?
DCI has created a white paper that summarizes the benefits
a small company can receive from outsourcing network support
and other information technology services. The white paper
contains detailed instances of the ways Arizona, Southern
Nevada and Southern California companies benefited from DCI's
outsourcing services by improving the business value of their
information systems and lowering expenses for network management.
How can DCI help my business get the most benefit out of Microsoft Operations Manager (MOM) software?
Setting up Microsoft Operations Manager can be a challenge.
With over five years of experience with the NetIQ technology
upon which MOM is based, DCI's consultants can help you choose
the right MOM components, set up and integrate MOM, and create
custom rules, scripts, reports and alerts for your company.
DCI can also write a description of Microsoft Operations Manager's
network monitoring policies and procedures.
You can outsource MOM problem response to DCI's Microsoft-certified
experts. With years of information system support background,
these IT experts can also act efficiently to the monitoring
information generated by MOM to keep mission-critical systems
operating continually. By analyzing trend reports and responding
appropriately to alerts, DCI can eliminate emerging problems
before they cause downtime or solve critical problems the
moment they occur. In most cases, DCI can fix problems remotely,
conserving time and expense. For serious problems requiring
in-person support, DCI can immediately send a field engineer
to the site of any small company in Arizona, Southern Nevada
and Southern California.
Can DCI help customize Microsoft Word so that it is better integrated into the workflow of my business?
DCI can help you create a specialized Word environment to
take advantage of the latest version, Microsoft Word 2003,
which brings major improvements in document management, collaboration,
and mail merge capabilities. A Microsoft Word consulting professional
from DCI's Experts Team can help you integrate Word's advanced
capabilities into the workflow of your company, create templates,
and write time-saving macros.
What consulting services are available from DCI for Firewall and VPN security?
DCI's security consulting experts have extensive field experience
deploying and maintaining Firewall and VPN technology from
multiple suppliers and can help you create a robust security
solution and then install, manage and support it. Also, DCI's
CISSP certified consultants and CISM certified consulting
experts can advise you ways to build security into your business
procedures.
Does DCI offer support for migrating from Microsoft Exchange 5.5 Server to Exchange Server 2003?
DCI's Microsoft Exchange migration consulting services can
help you plan and implement an efficient in-place upgrade
strategy that avoids business disruption, reduces long-term
maintenance demands, and renders your Exchange Server easy
to manage.
How does DCI document the support services provided to my business?
DCI's comprehensive IT support reporting system offers detailed
records for all billed consulting. Each DCI staff member has
complete access to all the details of billed services delivered
by any staff member to every client. This history of problems
and fixes, as well as false alarms and wrong turns, is filed
as an easily accessible and searchable in-house database that
enables DCI's IT support experts to share their knowledge
across the company so that the overall efficiency of DCI's
service increases continually.
How does DCI support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for major businesses, DCI uses
a structured approach based on agreed upon milestones in order
to meet economic, scheduling, and engineering goals while
avoiding business disruption. DCI's methodology utilizes industry
project management standards based on the best practices defined
by the Microsoft Solutions Framework (MSF) and includes requirements
definition, planning and architecture proposals, testing,
required adjustments, and expert implementation. All phases
are documented to create a detailed description of technical
services delivered and to help in ongoing system maintenance.
Does DCI have a defined methodology for best practices in solving IT problems?
DCI’s staff of Microsoft and Cisco-certified IT experts average
more than ten years of IT industry experience, in the trenches
of business network support, executing a wide variety of technical
projects for a broad spectrum of clients. Each DCI expert
brings a set of personal methodologies from this extensive
industry experience, and these are further improved by the
company-wide best practices training that DCI teaches its
support staff. For larger projects, DCI experts use the Microsoft
Solutions Framework (MSF) model for major information technology
jobs which divides projects into discrete and manageable components
that minimize the possibility of a project getting out of
control.
What are the advantages of building-to-building wireless bridging?
License-free wireless bridges offer a fast and cost effective
way to get secure, high-speed data connections between buildings.
This can do away with the expense of an additional leased
line, provide an emergency fall-back communication link, or
act as an affordable data backhaul. By reducing installation
costs and eliminating recurring payments associated with standard
T1, E1 or DS-3 lines, wireless bridges can often pay for themselves
within a few months.
How can DCI help
my Linux developers?
If you are developing UNIX or Linux applications on a network
that features Windows-based servers, desktops and software,
DCI offers IT support services that keep your system up and
running while allowing you to concentrate on your area of
professional expertise. By taking advantage of automated system
monitoring and offering remote and on-site technical help
when you require it, DCI delivers Linux and UNIX developer
support that offers an affordable way to maintain a business
network that features top-level availability, security and
speed.
