For Organizations in Arizona, Southern Nevada, Colorado, Southern California and Nationwide
Decision Consultants' staff of Microsoft and Cisco certified technicians and engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. Each technician brings a set of personal best practices from this extensive industry experience. These are further refined by Decision Consultants' best practices training that each technician and engineer completes. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solving real-world business problems successfully and in a repeatable fashion. Find out more about Decision Consultants' best practices for network consulting.
Key features and benefits of Decision Consultants' best practices include:
Individual Experts. Decision Consultants' staff of IT engineers and technicians is made up of one of the most experienced teams of Microsoft and Cisco experts in Arizona and Southern Nevada. Each engineer or technician has an average of more than 10 years of professional experience. Decision Consultants' certified experts bring with them a tested set of methods for solving technical problems, planning projects, and providing technical services. The depth and breadth of Decision Consultants' staff allows Decision Consultants to provide your business with a technical expert who has the specific skills you need and an effective and efficient approach for delivering fast and affordable IT solutions.
Problem Escalation through Teamwork. Decision Consultants uses an effective team approach to solving the most difficult technical problems that our clients can experience. By leveraging hundreds of man-years of experience from Decision Consultants' Microsoft and Cisco certified experts, Decision Consultants can quickly and efficiently solve even the most complex issues. We've worked with hundreds of clients implementing complex solutions. This experience gives Decision Consultants a unique perspective on which approaches work and which do not. Complex software-hardware interactions are a potential minefield for even the most skilled engineers unless they have a long and diverse history and hands-on experience with a broad spectrum of technologies.
Company-wide Standards for Best Practices. Decision Consultants uses the combined experience of its senior technical staff to develop a set of best practice principals that are designed to make sure that our client's technical problems are cost-effectively solved in a minimum amount of time. These practices include a strong emphasis on customer communication and service documentation.
Ongoing Training. As a Gold Certified Business partner with Microsoft and Cisco, Decision Consultants makes sure that its engineers and technicians undergo ongoing technical training that takes advantage of the experience of hundreds of thousands of Microsoft and Cisco experts around the world. The result is a more effective and efficient service to our clients.
Internal Database of Problems and Proven Solutions. Decision Consultants' service reporting system provides detailed documentation of all the services we provide our clients. Every Decision Consultants staff member has full access to all the details of the services delivered by any staff member to any client. Decision Consultants' engineers and technicians share their experiences throughout the company so that the overall experience base of the team is increased and all of our clients benefit from our increased knowledge pool. . This database also eliminates your dependence on a single technician by making it possible for one Decision Consultants consultant to take up where another left off while at the same time minimizing the time spent getting familiar with your network environment. Another benefit of Decision Consultants' service reporting system is that your company can more easily take on IT support services in house if it becomes economical for you to do so.
Microsoft Solutions Framework Project Methodology. Decision Consultants engineers and technician utilize the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into individual and manageable phases that reduce the risk of a project not being completed on-time and on-budget. Each phase creates a solid foundation for the success of later phases. Design and integration issues are identified early in the project cycle so problems can be identified and resolved before your users are effected and costs increase because of unanticipated problems. All the project phases are documented so its easy to transition from project completion to an ongoing system maintenance plan.
Access to External Support Database. As certified support partners of Microsoft and Cisco, Decision Consultants has access to the world's largest support databases and resources. Among the most powerful support databases available to Decision Consultants' consultants are the operational best practices incorporated in the various Management Packs created by Microsoft and third parties for use with Microsoft Operations Manager Consulting (MOM) MOM is the a server monitoring application that Decision Consultants' uses as the basis of special IT outsourcing and network monitoring packages. Management Packs contain pre-built processing rules that can react to events, thresholds and alerts monitored by Microsoft Operations Manager. Management Packs can also give expert advice on how to handle specific problems by automatically extracting relevant articles from the extensive Microsoft Knowledge Base.