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Detailed Documentation of Services
Detailed Documentation of Services
Detailed Documentation of Services
Decision Consultants has developed a sophisticated service reporting system that records detailed information about all of the services performed for a client. Unlike freelance consultants who often provide scant documentation at best. Every Decision Consultants staff member has full access to the service reports created by every staff member to every client.
The discipline of documenting and storing service records results in more efficient service and avoids a variety of common and unfortunate problems. This can happen when a service customer is "held hostage" to a consultant who won't, for example, release system passwords when you want to use another service provider.
Find out more about Decision Consultants' documentation of IT outsourcing services Key Features and Benefits of Decision Consultants' services documentation include:
Decision Consultants' highly evolved service reporting system provides detailed documentation for all delivered services. Every Decision Consultants staff member has full access to all the details of services delivered by any staff member to every client.
This record of problems and solutions, as well as false alarms and missteps, is organized as an easily accessible and searchable internal database that allows Decision Consultants' consultants to share their experiences company-wide so that the overall effectiveness of Decision Consultants' support grows over time. Find out more about the scope and benefits of Decision Consultants' best practices for IT consulting.
Decision Consultants' staff of Microsoft and Cisco certified technicians and engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. Each technician brings a set of personal best practices from this extensive industry experience.
These are further refined by Decision Consultants best practices training that each technician and engineer completes. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to successfully solving real-world business problems. Find out more about the how Decision Consultants offers the best value for IT consulting.
Decision Consultants is committed to knowledge transfer to our customers. By teaching clients to deal with problems that are within their comfort zone, Decision Consultants can focus on providing higher level services and dealing with more complex problems. Decision Consultants often helps clients hire internal, support staff, such as desktop support technicians. Find out more about Decision Consultants' knowledge transfer.
The accumulated service reports created for your company by Decision Consultants help you avoid becoming dependent on a single consultant. Detailed service reports make it possible for one DCI consultant to take up where another left off while minimizing time spent getting up to speed on your network environment.
Another benefit of Decision Consultants' service reporting system is that your company can more easily build up an internal IT support organization if and when it becomes economical to do so, or you can move to another consulting firm if you become dissatisfied with Decision Consultants' service.
Decision Consultants' service reports can help you evaluate the effectiveness of Decision Consultants' consultants, compare budgeted expenses to actual ones, and estimate future support costs. In case your company is considering building up your IT staff in order to assume more support responsibility internally, Decision Consultants' service reports will provide the return on investment data to help you make an informed make-or-buy decision.
For more information about Decision Consultants' Network Support Packages, call (866) 666-7731 or send email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .