Help Desk Consulting and Support
Overview of DCI's Help Desk Services
In most IT environments, only a small percentage of Help
Desk service requests are resolved on the first call. Consequently,
clients rarely have a positive image of Help Desks. If your
in-house or outsourced Help Desk is steadily losing ground
trying to keep up with your customers' problems, or if you
want your Help Desk to have a stronger orientation towards
service, DCI's Help Desk support can provide the expertise
you need to create a long-term solution.
DCI offers three basic types of Help Desk support:
| Help
Desk Outsourcing Services |
DCI's Help Desk Outsourcing Services are intended
primarily for small companies who need the immediate availability
of a professional help desk with effective phone support
and the ability to escalate problems, but who have limited
budgets and management bandwidth. By utilizing DCI's
Help Desk Outsourcing Services, small businesses save
money and administrative hassle and benefit from enterprise-class
phone support. Find out more about DCI's Help Desk
Outsourcing Services. |
| Virtual
Help Desk Services |
DCI’s Virtual Help
Desk is a seamless extension of your in-house or contract
help desk resources. DCI can operate as a primary
help desk for your organization, act as an escalation
resource for tough technical problems, or be available
in overflow situations when your other resources are too
busy. With expert support, transparent integration with
your existing help desk, and efficient by-the-minute billing
with no minimum call time, DCI's Virtual Help Desk
is a valuable resource to augment your internal staff
or contractors. Find out more about DCI's Virtual
Help Desk Services. |
Help
Desk Consulting
and Staffing Services |
DCI's Help Desk Consulting
Services can assist you in building an effective new help
desk or improving your current one, selecting or customizing
help desk software to meet the special needs of your business,
or adding temporary staff to supplement your internal
help desk resources during high-demand events such as
migrations or upgrades. Find out more about DCI's
Help Desk Consulting and Staffing Services. |
Why Choose DCI?
DCI is a Microsoft Gold Certified Partner and DCI's
Help Desk staff of certified Microsoft experts gives your
customers easy access to a dependable technical resource with
years of experience providing phone support and remote access
troubleshooting for networks based on Microsoft technology.
DCI's focus is on giving the Help Desk a positive image
as a solid contributor to company performance. DCI's goal
is to resolve rather than merely report problems. DCI's
target for long-term clients is to exceed 80% first-call resolution.
First-call resolution is a significant factor in reducing
the average cost of help desk calls, improving the image of
IT generally and the help desk specifically, and improving
user productivity and satisfaction.
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