Help Desk Consulting and Support
Virtual Help Desks for Enterprises
DCI's Virtual Help Desk
Larger companies typically want help desk services to be a
seamless extension of the corporate IT support organization.
Client access to the help desk, delivery of support, problem
escalation, ticket tracking, and maintenance of the support
database should be consistent regardless of whether IT problems
are resolved via in-house resources or through an outsourced
help desk service. DCI's Virtual Desk Services are designed
to address all these issues.
DCI's Virtual Help Desk services are an integrated extension
of your internal IT service staff. This can include advanced
call center features such as a dedicated phone number with
customer-specific greeting. DCI can also rout calls automatically
to staff members who are specifically set up and trained to
support your account. In addition, DCI's staff can use
and manage trouble tickets with any customer trouble ticket
system for transparent integration with your internal support
services.
Advantages of DCI's Virtual
Help Desk
DCI's Virtual Help Desk services offer a range of benefits
that allow you to provide your clients with fast and effective
support while at the same time saving you money and reducing
administrative hassle. Benefits of DCI's Virtual Help
Desk services include:
- High-end expertise the minute you call
DCI is a Microsoft
Gold Certified Partner with a proven model of providing
high-end expertise beginning with the initial call to DCI's
Technical Response Center. DCI's Call Center is staffed
by seasoned MCSE-certified network engineers. There are
no tier 1 or tier 2 personnel for your clients to push their
way through to get to someone who can solve their problem.
In the event a request requires specialized expertise, the
Technical Response Center will hook your clients up with
one of DCI's senior consultants such as a Cisco CCIE network
professional or a CISSP-certified security expert.
- Extension of internal resources
DCI’s Virtual Help Desk is an extension of your
internal or other contract resources. Once signed up as
a client, you can utilize DCI’s Remote Help Desk
Services and have immediate access to DCI’s large
pool of technical expertise. DCI can operate as a primary
help desk for your organization, act as an escalation resource
for tricky technical issues, or be available in overflow
situations when internal resources are too busy to respond.
With expert help and efficient billing by the minute with
no minimum call time, DCI is a valuable resource to
augment your internal staff or contractors.
- Front line for support for urgent client issues
Problems that can be diagnosed and resolved remotely will
be taken care of quickly and efficiently by DCI's Remote
Support staff. For problems that require on-site dispatch,
the Technical Response Center can coordinate with DCI’s
on-site team to get a qualified resource out quickly.
- Per-Minute billing
By-the-minute billing granularity means that you are invoiced
only for the Help Desk services that DCI actually delivers.
This avoids big bills for minor repairs. DCI charges
no retainer, subscriber, or termination charges. Optional
services such as system assessment, setting up secure remote
access, and integration with your existing help desk environment
are also billed by the minute.
How to Get Started with DCI's
Virtual Help Desk
To find out more about DCI's Virtual Help Desk services,
call (866)666-7731 or email helpdesk@dcicorporation.com.
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