Organizations that have between 100 and 250 network users are probably the most ignored sector of the information technology outsourcing market. The overhead structure and service delivery forms of the large 3rd party IT support companies makes them just too expensive for the vast majority of midmarket firms. If you’re a mid-sized firm you probably have a small IT budget but large IT problems. Midmarket firms often times have the same complexity of larger enterprises, along with the same sophistication.
The Decision Consultants service delivery form for midmarket firms relies heavily on remote support, virtual offices and proactive IT infrastructure monitoring. Using these tools allows us the flexibility to reduce IT support costs dramatically while still providing enterprise class support from highly qualified and certified technicians and engineers with deep experience in a broad range of modern IT disciplines.
If you’re a Midmarket Firm, Why Choose Decision Consultants?
Because the Decision Consultants team of certified and experienced IT professionals has a great deal of experience working in “enterprise” environments, they can apply that experience to deliver enterprise-class which eliminates the need for a midmarket firm to have a large internal IT department or to have to take on board the high cost of outsourcing network support to one of the large national IT service companies. Partnering with Decision Consultants can allow you midmarket business:
Avoid IT Crisis Management
If your organization has between 100 to 250 PCs you probably have a very sophisticated IT infrastructure but hardly ever will you have both the breadth or depth of experience and technical acumen that it takes to support a complex IT infrastructure. If you’re using internal resources they are probably overworked and the realities of your budget just don’t allow for adding the IT staff you probably need.
High pressure IT environments that do not have adequate staffing, will experience higher than industry average employee turnover. This problem usually lead to a situation where the replacement staff focuses on just keeping the network running instead of planning ways to improve it. And with little time between each new crisis, they never get the time to begin planning to deploy network upgrades or to develop a scope of work designed to keep pace with the businesses growing business requirements. In short, they’re so busy putting out fires, that they never have time to work on anything else.
Senior Management Can Focus on the Core Business, Not Network Troubles
Trying to manage all of the IT issues that face a midmarket firm with internal resources alone can be a major drain on management productivity while yielding disappointing results. In recent years, all types of midmarket companies and organizations have recognized the value of focusing energy and resources on their core responsibilities while outsourcing non-core support functions. But the decision to outsource is driven by the need to control costs, to obtain the kind of specialized IT expertise that is difficult to maintain internally and to create greater opportunities to focus attention and resources on the core business.
Your organization needs an efficient, fault-tolerant and secure IT infrastructure to support your mission critical business applications. Maintaining, regularly updating, and trouble-shooting for your network system platforms is essential for continued productivity and system reliability. However, providing this support in-house can often be difficult with limited personnel, increasingly complex technology and numerous end-users who require immediate response.
Enhancing Your Competitive Position
Through outsourcing, a midmarket organization can increase its IT capabilities, reduce downtime and lower operating expenses. That translates to the all-important benefit of a more competitive position. And by working with a solution provider, like Decision Consultants, Inc. who can concentrate on and help solve these issues for you, you will be able to focus more energy on your core capabilities.
What are the Advantages of Working with Decision Consultants?
Getting the results you're looking for will help you achieve your goals. By partnering with Decision Consultants, you'll also realize additional benefits including:
IT Best Practices
The engineers at Decision Consultants are Microsoft and Cisco experts who have an average of over 10 years of hands-on, real work experience, supporting a diverse set of customers in a wide range of computing environments. Each of these IT support specialists shares a set of best practices across the Decision Consultants organization and they are fully integrated in our service delivery system. This makes sure that our clients not only get the best possible IT skills, but they will be working with an engineer that will be using proven and efficient techniques and methods for solving real world IT and network problems. Find out more about Decision Consultants’ Best Practices in IT Consulting.
Finding Good Value for the Money
Budgets are always tight and they seem to get tighter each year. As a result, you need to identify companies who are committed to providing good value for the money you are spending with them. As you know, "value" goes beyond the simple price to include the depth of expertise, timeliness of response, commitment to doing the job right, flexibility in handling difficult situations and quality of products and services.
At Decision Consultants our policy is to only charge for the services you actually receive. You pay for only the support and help that we actually provide. And we don’t raise our rates or charge extra for urgent responses. Find out more about Decision Consultants’ Pricing for IT Outsourcing.
Complete Documentation of IT Service
Decision Consultants has developed a very sophisticated reporting system that helps us document and record all of the tasks that we complete for our clients. This is unlike most independent IT consultants who seldom, if ever, keep records of what they do. Every member of the Decision Consultants staff who may work on your system has access to the complete service history of every managed computing asset. By documenting our work and keeping support service records means our team can be more efficient when working for you. When you work with Decision Consultants you’ll never be held hostage by an independent consultant who won’t give you the vital information you may need if you want to change service providers. Find out more information about Decision Consultants’ System of Documentation.
One of Decision Consultants best practices is transferring the knowledge we have acquired in working with a client, directly to the client. By teaching clients to deal with issues that are within their own skill set, Decision Consultants can free up resources and provide support for more complex problems. It is not unusual for a Decision Consultants’ client to hire an internal staff member to provide deskside support while using Decision Consultants to maintain the server and IT infrastructure.
Our service reports give our clients a history of the IT support issues that they face as well as strategic guidance for resolving them in the future. Find out more about Decision Consultants’ Knowledge Transfer to Clients.
Service Options for Midmarket Businesses and Organizations
Decision Consultants’ hosting service provides an outsourced hosting service, including Microsoft Exchange, as a cost effective and secure method for deploying and managing critical business applications by blending the stability and security of a world-class data center with Decision Consultants team of Microsoft Gold Business Partner team of engineers and technicians. And Decision Consultants Virtual Data Center service provides midmarket businesses and organizations with a low cost option for hosting mission critical applications.
Server virtualization is an excellent strategy for midmarket businesses and organizations to lower cost, increase reliability and greatly improve their disaster recovery strategies. Decision Consultants has experts on staff that can provide expert consulting as well as system implementation development. The Decision Consultants team provides help with VMWare as well as Windows Server Hyper-V.
Decision Consultants offers a full complement of security services that are designed to assist midmarket organizations identify and mitigate security vulnerabilities, protect themselves from cyber attacks and quickly recover from successful assaults. Decision Consultants’ security audits and assessment packages give the stake holders at midmarket organizations a cost effective way to comply with the various security requirements of governmental and regulatory organizations as well as those o their customers themselves.
Microsoft System Center Based Support Programs
Decision Consultants has been able to develop a suite of outsourced IT support packages that are designed to specifically meet the needs of midmarket organizations and businesses. These packages represent a cost effective way for a midmarket business to make sure that their networks are being properly managed, so as to guarantee maximum uptime, high performance and rock solid security.
Decision Consultants’ support packages leverage the capabilities of Microsoft System Center Operations Manager which is a leading edge application that not only monitors the performance of your networking infrastructure (it scans the activity logs and detects problems before they become critical and disturb your productivity), but also automates all of the daily, weekly, monthly and quarterly maintenance tasks that are necessary to a sound running system.
Decision Consultants’ suite of support packages can also include network assessments, security audits, Help Desk support and the development of secure protocols between your system and the support team at Decision Consultants.
How to Contact Decision Consultants
Other Solutions from Decision Consultants
- Emergency Troubleshooting
- Help Desk Call Center
- Network Security Assessments
- Disaster Recovery
- Application Customization and Development
- Temporary Staff Enhancement
- Data Center Relocations
- Temporary CIO Service
- Application Server Hosting
- Virtual Data Center Hosting
- Remote Network Monitoring
- Security Vulnerability and Penetration Testing
- Backup and Data Restoration Services