If you run a small business with fewer than 50 PCs, you face many unique IT challenges. The usual thing is that a small business can become much too reliant on self-employed consultants or very small IT service companies, who just don't possess the wide-ranging skill sets that are necessary to be able to react quickly and effectively to an IT crisis or emergency. And if you're using a mass merchant or mass market service company, you know you're in trouble when they call themselves the "Repair Geek” or “Tech Monkies”.
You don't need geeks or monkeys for that matter.
But what you do need is a highly professional organization with a solid reputation and diverse group of individuals who have both the experience and training to deal with rough problems when they occur.
Decision Consultants was founded in 1994, and since then, we have focused our efforts on providing the type of IT services that large organizations enjoy, but small and mid-sized firms usually can’t afford. To accomplish this, we developed a distinctive system that combines tight overhead control, remote access and virtualization technology, sophisticated troubleshooting and repair systems and a group of engineers with both the education background plus extensive real world, hands-on experience. In addition, our Help Desk system gives us the tools we need to respond to a client’s problems quickly and it guarantees follow through, as well as, on-site service when necessary. When you work with Decision Consultants, you’ll be partnering with an organization whose center of attention is resolving your problem in the minimum amount of time and for the lowest possible cost. So when a problem does occur, you don’t have the time to wait for the next “geek” to be available. You’ll get a professional and immediate response and a return to productivity in the minimum amount of time.
Think about it. If you’re organization that has just 25 people, how much does unplanned downtime cost you each year? Assuming an average hourly charge rate of $26.37 (U.S. Bureau of Labor Statistics - 2011), and an unplanned downtime percentage of 3% per year (the amount of downtime the average unmanaged network experiences); unplanned downtime has a cost of nearly $40,000 per year.
|# Of Employees||25|
|Hours per year||25 x 2000|
|Total hours per year||50,000|
|3% of Total hours||1,500|
|Total Cost of Unplanned Downtime||$39,555|
And that doesn’t include other costs such as additional overtime or temporary worker pay, loss of business revenue, loss of customer goodwill and other negative impacts on your core business activities. Clearly, not having competent IT help can be is costly.
At Decision Consultants we offer a wide range of support services for smaller organizations that provide cost effective IT service including remote monitoring, remote management, consulting and hosting. Our support system is based on the Information Technology Infrastructure Library (ITIL) service delivery best practices for Help Desk support. Our system is designed to make sure that our clients get consistent service, quick response times, thorough documentation, a single-point-of-contact and tight cost control. The bottom line? Better service for lower cost.
Don’t depend on self-employed consultants. Because self-employed consultants have less overhead than a comprehensive IT service firm, they may be able to afford to charge a lower hourly rate for their services. But is that lower hourly rate, good value?
Too often self-employed consultants are stretched too thin to do an effective job for any one of their clients, let alone all of them. And if they happen to be busy with another project, are sick or are in training, you can end up waiting for assistance. And if the help that is needed is because of an emergency, the results can be very costly. Remember the cost of unplanned downtime calculation? A slightly lower hourly rate won’t offset the risk you run by having a self-employed consultant or freelancer taking care of your network.
All small businesses want to grow. And when you do network problems and resolving issues with your business critical applications gets more costly. As you get bigger, you’ll have more people accessing the network. When the network goes down, your costs go up. And as your network grows the problems can get more complex to the point where a “one man show” will come up against limited experience. The independent consultant will inevitably lack experience and won’t have a diverse team of engineers as backup. Worse yet, you’ll be paying the bill while they try to learn what they should already know. And any money you thought you were saving will evaporate because of the impact of lost productivity.
Decision Consultants is a Microsoft Gold Business Partner with a Microsoft Small Business Specialist competency. And as such, we demonstrated to Microsoft our expertise in developing and supporting solutions for small business. We have experts on staff who have met Microsoft’s high standards of technical proficiency. The certification process isn’t easy. It includes a rigorous series of exams that validate the technical skills needed to successfully build, implement and support solutions designed specifically for the needs of small business.
Decision Consultants is also a Cisco certified business partner, which means that we have a similar group of engineering and technical experts that provide best practice support for Cisco’s line of networking technologies including the Cisco ASA firewall appliances, Catalyst switches, routers, VPN solutions, Aironet wireless access points and Cisco’s Voice over IP solutions. These specialists are also highly qualified in providing security solutions and they are recognized experts in this field.
Because of our work with many hundreds of small businesses, Decision Consultants has been able to develop a suite of outsourced IT support packages that are designed to specifically meet the needs of small business. These packages represent a cost effective way for a small business to make sure that their networks are being properly managed, so as to guarantee maximum uptime, high performance and rock solid security.
Decision Consultants’ support packages leverage the capabilities of Microsoft System Center Operations Manager, which is a leading edge application that not only monitors the performance of your networking infrastructure (it scans the activity logs and detects problems before they become critical and disturb your productivity), but also automates all of the daily, weekly, monthly and quarterly maintenance tasks that are necessary to a sound running system.
• Help Desk Call Center
• Network Security Assessments
• Disaster Recovery
• Application Customization and Development
• Temporary Staff Enhancement
• Data Center Relocations
• Temporary CIO Service
• Application Server Hosting
• Virtual Data Center Hosting
• Remote Network Monitoring
• Security Vulnerability and Penetration Testing
• Backup and Data Restoration Services