Nationwide Remote Network Support
Small Business IT Networks anywhere in the United States
Long experience providing remote support has helped DCI
develop world-class skills and software tools to solve IT
problems without the cost and delays associated with on-site
service calls. Now DCI is offering remote support to small
businesses anywhere in the United States. If the local network
support options in your area are too expensive, limited in
technical scope, or unavailable when you need help, DCI has
the solution.
Highlights of DCI's National Remote Support program
include:
Nationwide Remote Support for
Windows and Cisco-based Networks
DCI’s Technical Response Center offers remote support
for Windows and Cisco-based environments anywhere in the United
States. DCI's certified experts have the experience to help
you troubleshoot and resolve network problems quickly and
affordably. The breadth of technical expertise represented
by DCI's team of engineers makes it possible to escalate even
the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting
and Network Administration
DCI's phone support, remote troubleshooting, and network administration
services give your small business the greatest leverage for
your IT budget. Whether you need occasional phone support
and remote troubleshooting or ongoing Help
Desk Call Center support and network administration, DCI's
experts can provide your small business with enterprise-level
support without the cost and management overhead of maintaining
a large in-house IT organization.
VPN Support for Popular Gateways
DCI offers secure VPN access support for gateways from Microsoft,
Cisco,
Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN
remote access allows the engineers at DCI's Technical Response
Center to access your network remotely without compromising
system security.
Easy Access to DCI's Team of
Microsoft-certified Experts
DCI's team of Microsoft-certified technicians and engineers
is ideal for customers in geographic regions that lack in-depth
expertise in Microsoft's latest line of server technologies.
All DCI engineers have over 10 years of experience supporting
the Microsoft family of technologies.
24x7 Support for Maximum Network
Availability
For businesses with mission-critical applications, DCI offers
remote support services on a 24x7 basis. Combined with automated
24x7 server monitoring, this service can help ensure the highest
network availability.
Sophisticated Remote Access
Tools
Sophisticated remote access tools and experienced technicians
and engineers combine to enable DCI to resolve most IT problems
quickly and affordably. DCI is a pioneer in remote troubleshooting
and system monitoring, and as a Microsoft Gold Certified Partner
DCI's engineers have the advantage of a wide range of Microsoft
support tools, technical information, and on-going training.
Remote Server Monitoring with
Microsoft Operations Manager
DCI offers nationwide remote monitoring services based on
Microsoft Operations Manager so that your computer support
is proactive rather than reactive. By anticipating potential
problems before they cause downtime, system monitoring can
keep your information network free of stressful and costly
service disruptions.
In-depth Expertise in Microsoft's
Leading Server Platforms
DCI offers in-depth expertise in Microsoft’s leading
server platforms including Windows
Server 2003, Windows
2000 Server, Windows NT, Exchange
Server 2003, Exchange
5.5 and Exchange
2000 Server, and SQL
Server 2000.
Convenient Payment Options
DCI's convenient payment options for emergency support include
VISA, Mastercard, American Express, and Discover. Monthly
invoicing and Net 30 terms are available for established accounts.
DCI's Engineers Will Travel
Many of DCI's customers with branch offices outside of California
will engage DCI in consulting assignments that require long-distance
travel. This can be a fast and cost-effective way to complete
special projects where a consistently high level expertise
is required at multiple sites. Ask your DCI representative
for more information about this service.
Here's How to Get Started
To get started with DCI's Nationwide Remote Support or to
find out more about DCI's remote service offerings, call (866)237-2176
or contact information@dcicorporation.com
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