Nationwide Remote Network Support

Small Business IT Networks anywhere in the United States

Long experience providing remote support has helped DCI develop world-class skills and software tools to solve IT problems without the cost and delays associated with on-site service calls. Now DCI is offering remote support to small businesses anywhere in the United States. If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, DCI has the solution.

Highlights of DCI's National Remote Support program include:

Nationwide Remote Support for Windows and Cisco-based Networks
DCI’s Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. DCI's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by DCI's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.

Phone Support, Remote Troubleshooting and Network Administration
DCI's phone support, remote troubleshooting, and network administration services give your small business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, DCI's experts can provide your small business with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.

VPN Support for Popular Gateways
DCI offers secure VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at DCI's Technical Response Center to access your network remotely without compromising system security.

Easy Access to DCI's Team of Microsoft-certified Experts
DCI's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. All DCI engineers have over 10 years of experience supporting the Microsoft family of technologies.

24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, DCI offers remote support services on a 24x7 basis. Combined with automated 24x7 server monitoring, this service can help ensure the highest network availability.

Sophisticated Remote Access Tools
Sophisticated remote access tools and experienced technicians and engineers combine to enable DCI to resolve most IT problems quickly and affordably. DCI is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner DCI's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.

Remote Server Monitoring with Microsoft Operations Manager
DCI offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.

In-depth Expertise in Microsoft's Leading Server Platforms
DCI offers in-depth expertise in Microsoft’s leading server platforms including Windows Server 2003, Windows 2000 Server, Windows NT, Exchange Server 2003, Exchange 5.5 and Exchange 2000 Server, and SQL Server 2000.

Per Minute Rates to Minimize Costs
DCI offers online help on a minute-by-minute basis, so you are billed only for the support you receive. DCI asks for no minimum fee for phone support and requires no ongoing subscription fee. This protects you from paying big invoices for quick repairs. DCI also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.

Convenient Payment Options
DCI's convenient payment options for emergency support include VISA, Mastercard, American Express, and Discover. Monthly invoicing and Net 30 terms are available for established accounts.

DCI's Engineers Will Travel
Many of DCI's customers with branch offices outside of California will engage DCI in consulting assignments that require long-distance travel. This can be a fast and cost-effective way to complete special projects where a consistently high level expertise is required at multiple sites. Ask your DCI representative for more information about this service.

Here's How to Get Started
To get started with DCI's Nationwide Remote Support or to find out more about DCI's remote service offerings, call DCI at 888-412-5546 or send email to information@DCI.com.