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Overview: Help Desk Support Services
Overview: Help Desk Support Services
Overview: Help Desk Support Services
Help Desk Consulting and Support
In most IT environments, only a small percentage of Help Desk service requests are resolved on the first call. Consequently, clients rarely have a positive image of Help Desks. If your in-house or outsourced Help Desk is steadily losing ground trying to keep up with your users’ problems, or if you want your Help Desk to have a stronger orientation towards service, Decision Consultants’ Help Desk support can provide the expertise you need to create a long-term solution.
Decision Consultants offers three basic types of Help Desk support services:
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Decision Consultants’ Help Desk Outsourcing Services are intended primarily for small companies who need the immediate availability of a professional help desk with effective phone support and the ability to escalate problems, but who have limited budgets and management bandwidth. By utilizing Decision Consultants’ Help Desk Outsourcing Services, small businesses save money and administrative hassle and benefit from enterprise-class phone support. Find out more about Decision Consultants’ Help Desk Outsourcing Services. |
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Decision Consultants’ Virtual Help Desk is a seamless extension of your in-house or contract help desk resources. DCI can operate as a primary help desk for your organization, act as an escalation resource for tough technical problems, or be available in overflow situations when your other resources are too busy. With expert support, transparent integration with your existing help desk, and efficient by-the-minute billing with no minimum call time, Decision Consultants’ Virtual Help Desk is a valuable resource to augment your internal staff or contractors. Find out more about Decision Consultants’ Virtual Help Desk Services. |
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Decision Consultants’ Help Desk Consulting Services can assist you in building an effective new help desk or improving your current one, selecting or customizing help desk software to meet the special needs of your business, or adding temporary staff to supplement your internal help desk resources during high-demand events such as migrations or upgrades. Find out more about Decision Consultants’ Help Desk Consulting and Staffing Services. |
Why Choose Decision Consultants, Inc.?
Decision Consultants is a Microsoft Gold Certified Partner and Decision Consultants’ Help Desk staff of certified Microsoft experts gives your customers easy access to a dependable technical resource with years of experience providing phone support and remote access troubleshooting for networks based on Microsoft technology. Decision Consultants’ focus is on giving the Help Desk a positive image as a solid contributor to company performance. Decision Consultants’ goal is to resolve rather than merely report problems. Decision Consultants’ target for long-term clients is to exceed 80% first-call resolution. First-call resolution is a significant factor in reducing the average cost of help desk calls, improving the image of IT generally and the help desk specifically, and improving user productivity and satisfaction.