Phoenix IT Consulting FAQ

How do DCI's consultants implement knowledge transfer to my in-house IT staff?
DCI's knowledge transfer services include customized training designed for clients who need to expand their understanding of critical office productivity applications and network infrastructure. Learn more about DCI's Word seminars, Microsoft Excel classes and programming help, MS Project training, and Apple Mac consulting.
DCI also provides detailed documentation for all services performed. These in-depth service reports offer your in-house IT staff a concise and useful chronicle of important technical issues surrounding your IT system and can provide insight on how to anticipate and fix problems to come.

Does DCI offer special IT outsourcing packages for mid-sized businesses?
DCI offers Bay Area mid-sized organizations two basic outsourcing service packages built around Microsoft Operations Manager (MOM):

• Managed Network Monitoring Package
• Comprehensive Network Monitoring Package

Does DCI have a defined methodology for best practices in solving IT problems?
DCI’s staff of Microsoft and Cisco-certified engineers average more than ten years of IT industry experience, in the trenches of business network support, performing a multitude of technical projects for a broad spectrum of clients. Each DCI IT professional brings a set of personal best practices from this extensive industry experience, and these are further improved by the company-wide best practices education that DCI instills in its engineering staff. For larger projects, DCI consultants utilize the Microsoft Solutions Framework (MSF) model for service delivery which divides projects into well defined and manageable phases that decrease the chances of a project getting out of control.

What are the advantages to my business of DCI's network monitoring outsourcing?
Microsoft Operations Manager (MOM) increases the availability of business-critical applications by proactively identifying and helping to fix problems before they are able to crash a server. Microsoft Operations Manager can improve network performance by examining selected performance thresholds and use profiles on key servers, enabling IT support staff to be more efficient in integrating performance-related resources and to eradicate problem areas before they cause severe system traffic jams. However, setting up Microsoft Operations Manager to take complete advantage of this complex monitoring tool can be difficult. With more five years of background with the NetIQ technology upon which MOM is based, DCI's consulting staff can help you select appropriate MOM features, deploy and configure MOM, and generate specialized rules, scripts, reports and alerts for your enterprise. DCI can also record MOM's network monitoring policies and procedures for your IT staff.

Can DCI help my business customize applications based on Microsoft Great Plains software?
The open design of Great Plains makes it affordable to designspecialized Great Plains applications that provide all of the basic capability of proven Great Plains applications but also handle the particular needs of your business. With use of the Modifier with Microsoft Visual Basic for Applications, developers can work with the most widely used programming environment in the IT world to adapt Microsoft Dynamics GP data views, supplement or modify business logic, customize forms and reports, or extend integration with Microsoft Office programs. DCI's experience with Microsoft .NET programming, Microsoft SQL Server Consulting, and programming background with VBasic, XML and other developer tools make it possible to create custom mission-critical applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.

How can DCI help us fortify Apple Mac network security?
DCI's CISSP and CISM certified security professionals can show you how to secure your Apple Macintosh environment by offering security services such as performing comprehensive security audits, recovery from virus and worm attacks, setting up firewalls, designing safe remote and wireless connectivity, installing monitoring software for protection against virus and worm attacks, unwanted spam, and directory harvest attacks, and designing a comprehensive security plan that makes sense for your organization and network environment.

What Microsoft eCommerce applications can DCI help customize?
DCI's Experts Team offers in-depth consulting know-how in specific application areas, allowing you to tailor fast, affordable and comprehensive IT solutions that meet the unique needs of your company. DCI's software application developers can help you customize Microsoft's major eCommerce-capable applications including:

• Microsoft Business Solutions-Axapta Software
• Microsoft Business Solutions–Navision
• Microsoft Business Solutions–Great Plains Retail Management System
• Microsoft Business Solutions-Dynamics SL

What Types of organizations can DCI help?
DCI specializes in providing network outsourcing and computer support for small businesses plus branch office support for nationwide or international enterprises. DCI's typical small business customers have between 10 and 250 users at a site and cannot justify the time and expense required to manage a large staff of IT experts who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important networking technologies. For large businesses, DCI can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. DCI's certified experts offer Active Directory help, Exchange Server 2003 support, and CISSP Security Consulting. For national or multi-national enterprises with branch offices in Arizona, Southern Nevada and Southern California, DCI can act as a seamless local extension of corporate IT management. Very small organizations find it affordable to use DCI's in-person or remote support services on an as-needed basis for tasks such as server deployment, email migration, system upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

Does DCI offer advanced training for Microsoft Word?
DCI offers Arizona, Southern Nevada and Southern California small businesses a certified consultant with knowledge of the new features of Word. A consultant from DCI's Experts Team can provide on-site Word training to keep your business up to speed with Word 2003.

Does DCI publish datasheets on specific IT outsourcing packages?
DCI has produced IT Outsourcing datasheets for three support offerings intended for small and medium sized organizations. DCI’s Small Business IT Outsourcing Package offers affordable IT management, network consulting, technical support and Help Desk services for Arizona, Southern Nevada, Southern California and Colorado Area businesses with 10-50 network users.

DCI's Network Monitoring Packages provide continuous server monitoring and technical support for Arizona, Southern Nevada, Southern California and Colorado Area organizations with 50-250 computer users.

Can DCI help maintain and improve my development environment for Linux applications?
DCI's Linux developer network support services offer your Linux engineers access to skilled IT professionals to (build, design} and manage your business network without the cost and distraction of maintaining a large internal administrative and support staff. DCI's network support allows Linux developers to focus their technical skill on core business tasks while still enjoying the rewards of high-quality network support. DCI has produced a Small Business IT Outsourcing White Paper that summarizes how outsourcing can save you money and boost productivity.