Decision Consultants offers small businesses a variety of options for delivering support and troubleshooting services.
On-site Service. Some IT problems require onsite support and troubleshooting.Decision Consultants has built a strong team of experienced, Microsoft-certified field technicians and engineers who can deliver technical services anywhere in the Arizona, Southern Nevada and Southern California. Decision Consultants also provides onsite service throughout North America to clients who have WAN-connected offices or affiliates.
Remote Support. Decision Consultants' remote support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced technicians and engineers combine to enable Decision Consultants to resolve most IT problems without wasting time and expense by traveling to your site. Decision Consultants is a pioneer in providing remote IT support and has developed an extensive virtual network of support personnel who can deliver fast and low-cost solutions.
24x7 Support. Decision Consultants also offers 24x7 support and automated server monitoring to keep mission-critical systems running smoothly.
Information Technology planning and strategy
Architecture and design of Windows XP, Vista and Windows 7, Microsoft Server, and Back Office environments
Planning for migrations to Windows 7, Windows Server 2008 R2, and Microsoft Exchange 2010 Server
Troubleshooting chronic IT problems
Creating a comprehensive security strategy
Maximizing system availability and performance through fault-tolerant configuration, efficient network architecture, and proactive monitoring
Project management and special project assistance , especially for large-scale upgrades or migrations to or within the Microsoft family of IT solutions
Requirements definition and documentation
Product/brand/model identification, bill of materials development, vendor selection and qualification, procurement coordination, and documentation
Decision Consultants' computer consulting services are available for as-needed help, for specific projects, or for ongoing support
Help Desk Consulting Services
Decision Consultants bills for all support and troubleshooting services by the hour and offers substantial discounts for large projects and regularly scheduled service. Rates are based on the qualifications of the personnel who provide the service, which in turn is dependent on the nature of the task.
This billing policy can be a major benefit to Decision Consultants' customers, because it minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.