Support Services for Small Businesses

The Key to Better Small Business Profitability: Using the Right Computer Support Company

Decision Consultants offers small businesses a variety of options for delivering support and troubleshooting services.

• On-site Service. Some IT problems require onsite support and troubleshooting.Decision Consultants has built a strong team of experienced, Microsoft-certified field technicians and engineers who can deliver technical services anywhere in the Arizona, Southern Nevada and Southern California. Decision Consultants also provides onsite service throughout North America to clients who have WAN-connected offices or affiliates.

• Remote Support. Decision Consultants' remote support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced technicians and engineers combine to enable Decision Consultants to resolve most IT problems without wasting time and expense by traveling to your site. Decision Consultants is a pioneer in providing remote IT support and has developed an extensive virtual network of support personnel who can deliver fast and low-cost solutions.

• Phone Support Call Center. When you need to talk to a technical expert, phone Decision Consultants' Help Desk Call Center. You'll be tapping into one of the Arizona, Southern Nevada, Southern California and Colorado Area's most experienced support staffs.Phone support can be escalated to onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access.

• 24x7 Support. Decision Consultants also offers 24x7 support and automated server monitoring to keep mission-critical systems running smoothly.

• Staff Augmentation. If you have special network migration or upgrade projects that temporarily require additional IT staff, Decision Consultants can supplement your internal organization with experienced technicians and consultants so your special projects are completed on time and within budget.

• Site Relocation Services. Decision Consultants can provide a Microsoft-certified IT consulting expert who can help you plan and manage a seamless move of your IT infrastructure to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout. Decision Consultants' site relocation teams can work during off hours and weekends in order to minimize business disruption.

• Expert Consulting. Decision Consultants' computer consulting services give your small business affordable access to expertise in technical areas where you may lack in-house resources. Decision Consultants' long experience as a Microsoft Gold Certified Partner focusing on Windows networking and security and high-volume email systems has helped some of the Arizona, Southern Nevada, Southern California and Colorado Area's largest companies improve the efficiency of their information networks.Decision Consultants' system engineers can provide insights on infrastructure and architecture that will allow your information network to grow along with your business without busting your IT budget.

Computer consulting Services available from Decision Consultants include:

Information Technology planning and strategy

• Architecture and design of Windows XP, Vista and Windows 7, Microsoft Server, and Back Office environments

• Planning for migrations to Windows 7, Windows Server 2008 R2, and Microsoft Exchange 2010 Server

• Troubleshooting chronic IT problems

• Creating a comprehensive security strategy

• Maximizing system availability and performance through fault-tolerant configuration, efficient network architecture, and proactive monitoring

• Project management and special project assistance , especially for large-scale upgrades or migrations to or within the Microsoft family of IT solutions

• Requirements definition and documentation

• Product/brand/model identification, bill of materials development, vendor selection and qualification, procurement coordination, and documentation

• Decision Consultants' computer consulting services are available for as-needed help, for specific projects, or for ongoing support

Help Desk Consulting Services

• Decision Consultants' comprehensive Help Desk Consulting Services make it possible for you to set up a results-driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems quickly and efficiently.

Service Costs

• Decision Consultants bills for all support and troubleshooting services by the hour and offers substantial discounts for large projects and regularly scheduled service. Rates are based on the qualifications of the personnel who provide the service, which in turn is dependent on the nature of the task.

• This billing policy can be a major benefit to Decision Consultants' customers, because it minimizes the likelihood of paying high rates for simple jobs but still makes it possible to elevate the level of expertise assigned to a task in case of complications or expanded requirements.

How to Contact Decision Consultants for help with IT issues at your business.

For more information about Decision Consultants' Network Support Packages specifically designed to address the needs of small business, call (866) 666-7731 or send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .